Guarantee And Service; Troubleshooting - Philips HD7854 User Manual

12 Guarantee and
service
If you need service or information or if you have
a problem, please visit the Philips website at
www.philips.com or contact the Philips
Consumer Care Centre in your country. You find
its phone number in the worldwide guarantee
leaflet. If there is no Consumer Care Centre in
your country, go to your local Philips dealer.
The purchase of the Philips SENSEO
machine does not exhaust any of the rights of
Sara Lee/Douwe Egberts or Philips under any
of their patents nor does it confer upon the
purchaser a licence under these patents.

13 Troubleshooting

This chapter summarises the most common
problems you could encounter with the
machine. If you cannot find the solution to
your problem, you can find more solutions at
www.philips.com/support. If you still cannot solve
the problem, contact the Consumer Care Centre
in your country (see chapter 'Guarantee and service).
The SENSEO machine does not produce good
®
or enough frothed milk.
• The milk container unit may be dirty. Clean the
milk container unit by following the instructions
in chapter 'Cleaning the milk container unit',
section 'Cleaning all parts after the last use
of the day'. We advise you to clean the milk
container unit in the dishwasher.
• Make sure that you push the milk tube far
enough onto the connector so that the holes in
the connector are covered. If you do not push
the milk tube far enough onto the connector,
you get less milk froth.
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• You may have used milk that is not cold enough.
If the milk temperature is above the 8°C, the
machine uses less milk. Make sure that you use
cold milk straight from the refrigerator (5-8°C).
• You have used another type of milk than cow's
milk (e.g. rice or soy milk). These kinds of milk
do not produce high-quality frothed milk. To
get the best frothed milk, we advise you to use
semi-skimmed cow's milk.
Steam escapes from the SENSEO
during the brewing or cleaning cycle.
• When you brew a coffee variety with milk,
coffee
®
some steam may escape from the machine. To
ensure a perfect cup of coffee and to minimise
steaming, fill the milk container up to the
required level for the coffee variety.
• You may have forgotten to fill the milk
container before brewing a coffee variety with
milk. Fill the milk container up to the required
level for the coffee variety.
• Perhaps the milk tube is not connected to the
milk container lid. Connect the milk tube to the
milk container lid. Make sure that you push the
milk tube far enough onto the connector so
that the holes in the connector are covered.
• Perhaps the milk container unit is dirty. Clean
the milk container unit thoroughly as described
in chapter 'Cleaning the milk container unit'. We
advise you to clean the milk container unit in
the dishwasher.
• Perhaps you did not push the milk container far
enough into the machine. Make sure that the
milk container is placed properly by pushing
down the milk container lever as far as possible
('click'). This is necessary to ensure proper
frothing results.
• You may have pressed the CLEAN/CALC
CLEAN button to rinse the milk container unit
without putting water in the milk container first.
Make sure that you always fill the milk container
with water to rinse it. Some steam always
escapes from the machine during the rinsing
process. This steam is necessary to clean the
milk container unit thoroughly.
machine
®