ZyXEL Communications P660HW Compact Manual page 40

Prestige 660H and Prestige HW Series Compact Guide
Cannot access the
Prestige from the
LAN.
Cannot ping any
computer on the
LAN.
Cannot ping any
computer on the
WLAN (P660HW)
Cannot get a WAN
IP address from
the ISP.
Cannot access the
Internet.
Check the cable connection between the Prestige and your
computer or hub. Refer to the Rear Panel section for details.
Ping the Prestige from a LAN computer. Make sure your
computer Ethernet adapter is installed and functioning properly.
If the LAN LEDs are all off, check the cable connections between
the Prestige and your LAN computers.
Verify that the IP address, subnet mask of the Prestige and the
LAN computers are in the same IP address range.
Make sure the WLAN LED is on.
Make sure the wireless card on the wireless client is working.
Check that both the Prestige and wireless client(s) are using the
same ESSID, channel and WEP keys (if WEP encryption is
activated).
The WAN IP is provided after the ISP verifies the MAC address,
host name or user ID. Find out the verification method used by
your ISP and configure the corresponding fields.
If the ISP checks the user ID, check your service type, user
name, and password in the WAN Setup screen.
Verify the Internet connection settings in the WAN Setup screen.
Make sure you entered the correct user name and password.
For wireless clients, check that both the Prestige and wireless
client(s) are using the same ESSID, channel and WEP keys (if
WEP encryption is activated).
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