Table of Contents
Advertisement
CUSTOMER CARE
. . .
EVERYWHERE
Notice t o
Owner
General Electric Franchised Serv-
F o r Professional Maintenance.
call
ice-it's nearby.
Get telephone
number from your dealer
or
the
"yellow pages" and write
i t
here.
Your General Electric range is outstanding in features and
has been well-designed, with the help of home economists,
with the homemaker in mind. You will find it dependable,
precision-built and reliable in performance.
Similarly, intensive efforts have (established an efficient,
well trained, nationwide product rervice organization. No
matter where you live-or move-the network
of thou-
sands of General Electric franchised distributors, dealers
and service technicians are happy
to
serve you and make
doubly sure your new range gives you continued, satis-
factory performance.
For service after the warranty period:
Even the finest precision-built appliances may require serv-
ice from time
to
time. In some areas, franchised Customer
Care@ service organizations offer service contracts, beyond
the original warranty period, which enable you to budget
for such possible occurrences.
Contact your local franchised Customer Care service or-
ganization to ascertain whether service contracts are avail-
able in your area, and
to
learn the details of their plan and
its terms and conditions.
General Electric wants you to be pleased with
your new GE Appliance. Part
of our commit-
ment to keeping you pleased
is providing the
best possible service we can.
Should your GE appliance need servicing, call
your local dealer. He may provide the service
himself, or refer you
to
a qualified servicer in
your area.
If
you do not have a servicing dealer, call the
Factory Service office in your area. A
list of
these offices
and telephone numbers
is in-
cluded with your appliance.
If
the service you receive is not
to
your satis-
faction, here are three steps you should follow
to make it rlght:
1.
First, contact the people who serviced your
GE appliance. Explain your
point of view and
why you are displeased. In most cases, this first
step will solve most problems.
2.
If
you still have not resolved your problem,
write all details, including your telephone num-
ber and the model and serial number,
to
Gen-
eral Electric direct. The address is:
MANAGER-CUSTOMER RELATIONS
GENERAL ELECTRIC CO.
WAlT'ERSON CITY EAST
312
APPLIANCE PARK, LOUISVILLE, KY.
40225
3 .
If
you are dissatisfied with the action taken,
to:
MAJOR APPLIANCE
the final step would be to send full infortnation
CONSUMER ACTION PANEL
20
NORTH WACKER DRIVE,
CHICAGO, ILL.
60606
This panel, known as MACAP, is a group of in-
dependent consumer experts under the spon-
sorship of several induatry associatior's.
Its
purpose is
to
study industry practices and
to
advise the industry of ways
to
improve cus-
tomer service.
Free of industry control and influence.
NIACAP
is able to make impartial recommendations,
considering each case
individually.
Advertisement
Table of Contents
