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Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following
solutions. Some situations may not apply to your device.
If the tips below do not solve the problem, contact a Samsung Service
Centre.
The Oculus Home screen does not appear when the
Samsung GALAXY S6 is connected to the Gear VR for S6
•
Ensure that the Samsung GALAXY S6 is properly connected to the Gear
VR for S6.
•
Ensure that the Samsung GALAXY S6 is turned on.
•
Ensure that you install the software for the Gear VR for S6 on the
Samsung GALAXY S6. (p. 35)
•
Ensure that the Samsung GALAXY S6's battery is fully charged.
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