Purchasing Additional Services - Lenovo ThinkPad X1 User Manual

If the numbers for your country or region are not provided, contact your Lenovo reseller or Lenovo marketing
representative.
Services available during the warranty period
• Problem determination - Trained personnel are available to assist you with determining if your tablet has a
hardware problem and deciding what action is necessary to fix the problem.
• Lenovo hardware repair - If the problem is caused by Lenovo hardware under warranty, trained service
personnel are available to provide the applicable level of service.
• Engineering change management - Occasionally, there might be changes that are required after a product
has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes
(ECs) that apply to your hardware available.
For the terms and conditions of the Lenovo Limited Warranty that apply to your Lenovo hardware product,
see "Warranty information" in the Safety, Warranty, and Setup Guide that comes with your tablet.
Services not covered by warranty terms
• Replacement or use of parts not manufactured for or by Lenovo or non-warranted parts
• Identification of software problem sources
• Configuration of the UEFI BIOS as part of an installation or upgrade
• Changes, modifications, or upgrades to device drivers
• Installation and maintenance of network operating systems (NOS)
• Installation and maintenance of apps

Purchasing additional services

During and after the warranty period, you can purchase additional services, such as:
• Support for Lenovo and non-Lenovo hardware, operating systems, and apps
• Network setup and configuration services
• Upgraded or extended hardware repair services and custom installations services
Note: Services might vary by country or region.
For more information about additional services, go to:
http://www.lenovo.com/essentials
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ThinkPad X1 Tablet User Guide