The Door Will Not Open - Miele WMV 960 WPS Operating Instructions Manual

The door will not open

Problem
The door cannot be
pulled open during a
programme.
Extra cooling
appears in the display
after a programme has
been cancelled.
The door will not open
after the Steam care or
Freshen up programme
has finished.
The following appears
in the display:

Door lock fault. Call Miele
Possible cause and remedy
The drum is locked during a programme.
 Touch the Start/Stop sensor.
 Select the
Cancel programme
The door will unlock and you will be able to pull it
open.
There is still water in the drum and the machine is
unable to drain.
 Clean the drain filters and the drain pumps as
described in "Opening the door in the event of a
blocked drain outlet and/or power failure".
The water level in the drum is too high.
 Cancel the programme. The water will be pumped
away.
For safety reasons, the door cannot be opened if the
suds temperature is higher than 55°C.
 Wait until the temperature in the drum has
decreased and the message has gone out in the
display.
The Steam care or Freshen up programme has been
started several times one after the other. The steam
has caused the temperature in the drum to rise above
55°C and the door is locked to prevent the risk of
burning.
 Wait a few minutes until the temperature in the
drum has dropped.
The door lock has jammed.
 Call Miele.
Problem solving guide
or
Add laundry
sensor.
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