Icd Group Features-Vip Call - Panasonic KX-TDA50 Feature Manual

1.9 I
Conditions
• Available Extension as a Supervisor Extension
a)
One supervisor extension can be assigned for each incoming call distribution group, but it need not
belong to the group.
b)
One extension can be the supervisor extension of more than one incoming call distribution group.
• Available Paired DSS Console
This feature is available for the KX-T7640, KX-T7440, and KX-T7441.
• Accumulation Value Clear
Accumulation value data (total incoming calls, total overflowed calls, lost calls, average queuing time)
can be cleared manually. The date and time of clearing is saved and is shown on the display (monitoring
starting date and time). When the value exceeds 99999 before clearing, "****" will be shown.
• If a call to an incoming call distribution group is overflowed:
If the display is in idle status, it will change to monitor mode for the corresponding incoming call
distribution group automatically.
If the display is monitoring another incoming call distribution group, it will not change.
• Other Features while in Monitor Mode
The supervisor can use other features on the extension (making calls, pressing the MESSAGE button,
etc.) even while in monitor mode. When each operation is finished, his telephone returns to the queue
monitor display.
Programming References
PC Programming Manual
2.8.8 [2-6-1] Numbering Plan—Main—Features—Incoming Call Queue Monitor
2.9.9 [3-5-1] Incoming Call Distribution Group—Group Settings—Miscellaneous—Supervisor Extension
Number
PT Programming Manual
None
Operating Manual References
1.3.41 ICD Group Features—Supervisory
1.9.8 ICD Group Features—VIP Call
Description
It is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple
groups and the extension becomes idle, queuing calls in the groups will be distributed to the extension in
priority order.
Each incoming call distribution group can enable or disable the VIP Call mode. When multiple groups enable
the VIP Call mode, the incoming call distribution group with the lowest numbered group has the highest
priority. When multiple groups disable the VIP Call mode, queuing calls are distributed to extensions
uniformly.
[Example]
In the call center, incoming call distribution groups 1 and 3 enable the VIP Call mode, while incoming call
distribution groups 2 and 4 disable the VIP Call mode.
150 Feature Manual