Icd Group Features-Supervisory - Panasonic KX-TDA50 Feature Manual

1.9.7 ICD Group Features—Supervisory
Description
An extension preprogrammed as a supervisor (supervisor extension) can monitor and control each
member's status within the incoming call distribution group using a 6-line display PT.
Feature
Incoming Call Queue Monitor
Log-in/Log-out Monitor and
Remote Control
[Example]
<Incoming Call Queue Monitor Display>
JAN.31 08:13AM FRI
601:Sales Section
Waiting Calls Now
Max. Waiting Time
EXIT LOG
<Log-in/Log-out Monitor/Remote Control Mode with DSS Button light>
JAN.31 08:13AM FRI
601:Sales Section
Waiting Calls Now
Max. Waiting Time
EXIT
The supervisor extension can monitor the status of an incoming call
distribution group with the display.
Monitor: The supervisor extension can monitor the log-in/log-out
status of the incoming call distribution group members through the
corresponding DSS button light.
Remote Control: The supervisor extension can change the status of
the members by pressing the corresponding DSS button.
--- Date and time
--- ICD group's floating extension number and name
--- Number of calls waiting in the queue
:00006
--- Elapsed waiting time of the call queuing the longest
:05'10
SPRVS
Since JAN.29
Total Calls
Overflow Calls
Lost Calls
Average Waiting
EXIT
:00006
With
:05'10
Log-in/Log-out Monitor
DSS buttons show the status
of the corresponding group
members.
Light pattern Status
Green on Log-in (Ready)
Slow Green Flashing Log-in (Not Ready)
Red on Log-out
Off Extension in another ICD
group
Description
--- Monitoring starting date and time
09:10AM
--- Total number of incoming calls
:00996
--- Total number of overflowed calls
:00131
--- Total number of lost calls
:00039
--- Average queuing time
:02'12
CLEAR
Log-in/Log-out Remote Control
Pressing a DSS button
changes the extension's
status as follows:
Status
Log-out
Log-in (Ready)
1.9 I
Light pattern
Red on
Green on
Feature Manual 149