Roadside Assistance Program - Chevrolet 2004 Classic Owner's Manual

Roadside Assistance Program

To enhance Chevrolet's strong commitment to customer
satisfaction, Chevrolet is excited to announce the
establishment of the Chevrolet Roadside Assistance
Center. As the owner of a 2004 Chevrolet, membership
in Roadside Assistance is free.
Roadside Assistance is available 24 hours a day,
365 days a year, by calling 1-800-CHEV-USA
(243-8872). This toll-free number will provide you
over-the-phone roadside assistance with minor
mechanical problems. If your problem cannot be
resolved over the phone, our advisors have access to a
nationwide network of dealer recommended service
providers. Roadside membership is free; however some
services may incur costs.
Roadside offers two levels of service to the customer,
Basic Care and Courtesy Care:
Roadside Basic Care provides:
•
Toll-free number, 1-800-CHEV-USA (243-8872),
text telephone (TTY) users, call 1-888-889-2438
•
Free towing for warranty repairs
•
Basic over-the-phone technical advice
•
Available dealer services at reasonable costs (i.e.,
wrecker services, locksmith/key service, glass
repair, etc.)
7-6
Roadside Courtesy Care provides:
•
Roadside Basic Care services (as outlined
previously)
Plus:
•
FREE Non-Warranty Towing (to the closest dealer
from a legal roadway)
•
FREE Locksmith/Key Service (when keys are lost
on the road or locked inside)
•
FREE Flat Tire Service (spare installed on the road)
•
FREE Jump Start (at home or on the road)
•
FREE Fuel Delivery ($5 of fuel delivered on the road)
Chevrolet offers Courtesy Transportation for customers
needing warranty service. Courtesy Transportation
will be offered in conjunction with the coverage provided
by the Bumper-to-Bumper New Vehicle Limited
Warranty to eligible purchasers of 2004 Chevrolet
passenger cars and light duty trucks. (See your selling
dealer for details.)
Courtesy Care is available to retail and retail lease
customers operating 2004 and newer Chevrolet vehicles
for a period of 3 years/36,000 miles (60 000 km),
whichever occurs first. All Courtesy Care services must
be pre-arranged by Chevrolet Roadside or dealer
service management.