Troubleshooting; Technical Support - Saitek SP550 Manual

8. Under Control Panel, double-click the Game Controller icon.
9. In the Game Controllers window, your SP550 will appear as Stick & Pad Combo (when
you install with the units connected) and Pad Only (when you install with the units
disconnected).
10. Since your Saitek SP550 is pre-calibrated, there's no need for you to calibrate it yourself.
However, you should test it at this point, to make sure everything is functioning correctly.
11. To do so, click on the Properties dialog box. Next, click on Test, and test all the controls
on your Saitek SP550.
12. After testing the SP550's controls, quit by clicking OK twice.
Your SP550 is now ready for gameplay – so load your favorite game and go for it!
SWITCHING BETWEEN PAD AND STICK
Once you have installed the SP550 in both Stick & Pad Combo and Pad Only modes,
switching between controllers couldn't be simpler.
To disconnect the two units and play in Pad Only mode, press down the two buttons on the
base unit and slide out the pad. Your computer will automatically recognize that you have
selected to play in Pad Only and will auto-configure itself for Pad Only play.*
To play in Stick & Pad Combo mode, simply reconnect the units by sliding them together
until they click into place. Your computer will automatically recognize that you have selected
to play in Stick & Pad Combo mode and will auto-configure itself for Stick & Pad Combo
play.*
*Note: It is recommended that you only switch between pad and stick mode before you start
your game. If you change mode during the game, the controller may function incorrectly.
4

TROUBLESHOOTING

My computer is not recognizing the Saitek SP550 – what's wrong?
Unplug your USB connector and then plug it back in - making certain that it is securely
attached.
Can I have another game controller connected to my PC at the same time?
To avoid potential problems and conflicts, we recommend that you remove any existing game
controllers before installing the SP550. Do this by selecting the previously installed controller
in the Game Controllers window and clicking on Remove.
I have connected the two units to use my SP550 as a stick but the computer is still
recognizing it as a pad.
Disconnect both units and unplug your USB connector from the computer. Reattach the units
and then plug the USB connector back in.
I have plugged in my Saitek SP550 using the USB connector and it has not been
recognized by the computer.
Your USB connection may not be enabled within the computer. You can switch it on via your
computer's BIOS settings (please check the documentation that came with your computer). If
you are still unsure as to what to do, contact Technical Support.

TECHNICAL SUPPORT

Can't get started – don't worry, we're here to help you!
Did you know that nearly all the products that are returned to us as faulty are not faulty at all -
they have just not been installed properly?
So, if you experience any difficulty with this product, please visit our website or contact one of
our friendly technical support staff who will be pleased to help you.
Our website www.saitek.com is designed to help you get the best performance from your
Saitek product. And if you still have problems, we also have teams of product specialists
around the world you can call for advice and support. Contact details are provided on the
5