You Cannot Access The Internet - NETGEAR Nighthawk X4S User Manual

You Cannot Access the Internet

If you can access your router but not the Internet, check to see if the router can obtain an IP address from your
Internet service provider (ISP). Unless your ISP provides a fixed IP address, your router requests an IP address
from the ISP. You can determine whether the request was successful using the ADVANCED Home page.
To check the WAN IP address:
1. Launch a web browser from a computer or WiFi device that is connected to the network.
2. Select an external site such as netgear.com.
3. Type http://www.routerlogin.net.
A login window opens.
4. Enter the router user name and password.
The user name is admin. The default password is password. The user name and password are case-sensitive.
The BASIC Home page displays.
5. Click the ADVANCED tab.
The ADVANCED Home page displays.
6. Check to see that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router did not obtain an
IP address from your ISP.
If your router cannot obtain an IP address from the ISP, you might need to force your cable or DSL modem to recognize
your new router by restarting your network. For more information, see
If your router is still unable to obtain an IP address from the ISP, the problem might be one of the following:
• Your Internet service provider (ISP) might require a login program. Ask your ISP whether they require PPP over
Ethernet (PPPoE) or some other type of login.
• If your ISP requires a login, the login name and password might be set incorrectly.
• Your ISP might check for your computer's host name. Assign the computer host name of your ISP account as the
account name on the Internet Setup page.
• If your ISP allows only one Ethernet MAC address to connect to Internet and checks for your computer's MAC
address, do one of the following:
• Inform your ISP that you bought a new network device and ask them to use the router's MAC address.
• Configure your router to clone your computer's MAC address.
If your router obtained an IP address, but your computer does not load any web pages from the Internet, it might be for
one or more of the following reasons:
• Your computer might not recognize any DNS server addresses.
Nighthawk X4S AC2600 Smart WiFi Router
Troubleshooting
177
Sequence to Restart Your Network on page 174.