Troubleshooting - Symbol PDT 8000 Series Manual

Q u i c k

Troubleshooting

Problem
Terminal does not
turn on.
Rechargeable lith-
ium-ion battery
did not charge.
Cannot see char-
acters on display.
Fail to communi-
cate with IrDA
printer.
During data com-
munication, no
data was transmit-
ted, or transmitted
data was incom-
plete.
R e f e r e n c e
Cause
Lithium-ion battery
not charged.
Battery not installed
properly.
System crash.
Battery failed.
Terminal removed
from cradle while
battery was charg-
ing.
Terminal not pow-
ered on.
Distance from print-
er is more than 1
meter (39 inches).
Obstruction inter-
fered with communi-
cation.
Application is not
enabled to run IrDA
printing.
Terminal removed
from cradle during
communications.
Incorrect cable con-
figuration.
Communication
software was incor-
rectly installed or
configured.
23
Solution
Charge or replace the lithium-ion bat-
tery in the terminal.
Ensure battery is installed properly.
See Installing Batteries on page
Perform a hard reset. See
Your Terminal on page
Replace battery. If your terminal still
does not operate, try a soft reset, then
a hard reset; see Resetting Your Ter-
minal on page 18.
Insert terminal in cradle and begin
charging. The lithium-ion battery
requires up to four hours to recharge
fully.
Press the Power key.
Bring the terminal closer to the printer
and attempt communications again.
Check the path to ensure no objects
were in the way.
Printer support must be included with
the application to run IrDA printing on
the terminal. See your System Admin-
istrator.
Replace the terminal in the cradle and
re-transmit.
See your System Administrator.
Perform setup as described in the
PDT 8000 Series Product Reference
Guide.
6.
Resetting
18.