Firmware Update; Headset Recovery - Plantronics Voyager 5200 Series User Manual

Firmware Update

Headset recovery

Firmware updates are designed to keep your headset current with the latest technology. Update
your firmware to:
• Change voice alert/command languages
• Improve performance
• Add new features to your device
You can update your headset wirelessly using either your smartphone or your desktop PC with
Plantronics Hub. Download at
With Plantronics Hub for Android/iOS installed on your smartphone, check Settings to see if an
update is available.
With Plantronics Hub for Windows/Mac installed on your computer, check Updates to see if a
new version of firmware is available for your device.
Tips
• If you are preforming an update using Plantronics Hub from your phone:
• Remove your headset from your ear. Do not use your headset or smartphone until the update is
complete.
• Disconnect your headset from other devices such as phones, tablets and computers.
• Do not start a second update from a second phone.
• Do not play music on your phone during the update.
• Do not answer or place a call during the update.
NOTE
If you receive a lot of calls, emails or texts that interrupt your update, try turning on the Do
Not Disturb feature in your phone's setting while you update.
• If you are preforming an update using Plantronics Hub for [Windows] from your
your wireless Bluetooth adapter:
• Remove your headset from your ear. Do not use your headset or computer until the update is
complete.
• Disconnect your headset from other devices such as phones, tablets and computers.
• Do not start a second update from another device such as a phone or another computer.
• Disconnect other Bluetooth headsets from your computer.
• Do not answer or place a call during the update.
If you receive an over the air update failure message, or experience an update failure, take the
following steps:
• Connect your headset to your computer.
• Download and install Plantronics Hub for Windows/Mac at
hub-desktop
• Open Plantronics Hub, go to Help > Support > Firmware Updates & Recovery and enter your
Product ID (PID) to complete the recovery.
plantronics.com/software
plantronics.com/product/plantronics-
computer using
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