Troubleshooting Tips - NETGEAR TA612V Reference Manual

Reference Manual for the Broadband Voice Adapter TA612V

Troubleshooting Tips

Here are some tips for correcting simple problems you may have.
Be sure to restart your network in this sequence:
Turn off and unplug the modem, turn off the broadband voice adapter, and turn off the
1.
computer.
Turn on the modem, wait two minutes.
2.
Turn on the broadband voice adapter and wait 1 minute.
3.
Turn on the computer.
4.
Make sure the Ethernet cables are securely plugged in.
• The Internet status light on the broadband voice adapter will be lit if the Ethernet cable to the
broadband voice adapter from the modem is plugged in securely and the modem and
broadband voice adapter are turned on.
• For each powered on computer connected to the broadband voice adapter with a securely
plugged in Ethernet cable, the corresponding broadband voice adapter LAN port status light
will be lit. The label on the bottom of the broadband voice adapter identifies the number of
each LAN port.
Make sure the network settings of the computer are correct.
• LAN connected computers must be configured to obtain an IP address automatically via
DHCP. Please see
for help with this.
• Some cable modem ISPs require you to use the MAC address of the computer registered on
the account. If so, in the Router MAC Address section of the Basic Settings menu, select "Use
this Computer's MAC Address." The router will then capture and use the MAC address of the
computer that you are now using. You must be using the computer that is registered with the
ISP. Click Apply to save your settings. Restart the network in the correct sequence.
Check the router status lights to verify correct router operation.
• If the Power light does not turn solid green within 2 minutes after turning the router on, reset
the router according to the instructions in
on page 7-7.
3-10
Appendix C, "Preparing Your Network
202-10037-01, March 2005
or the animated tutorials on the CD
"Restoring the Default Configuration and Password"
Connecting the Router to the Internet