C Ommon T Asks; H Elpdesk T Asks -­- R Emote V Iewing A Nd C Ontrolling A D Evice S Ession - NComputing L300 User Manual

This s ection p rovides s ome e xamples o f f requently-­‐encountered a dministrative t asks t hat u tilize m any
of t he f eatures o utlined i n t he p revious s ections.
7.1 H elpdesk T asks -­‐ R emote V iewing a nd C ontrolling a D evice S ession
For t his e xample, w e'll s imulate r emotely v iewing a nd t hen c ontrolling a n a ctive v Space s ession. T hese
actions w ill d emonstrate t he f ollowing v Space c onsole f eatures:
Locating s essions b y w indows l ogin c redentials
•
Viewing a s ession r emotely
•
Controlling a s ession r emotely
•
The S cenario:
A d evice u ser i s h aving t rouble a nd h as c alled t heir o ffice h elpdesk s ervice t o a ssist t hem. T he n ature o f
the i ssue s uggests t hat t he e asiest s olution m ay b e t o h ave a t echnician t ake o ver t heir s ession
remotely a nd p erform a f ew t roubleshooting t asks. I n t his s cenario, t he u ser d oesn't k now w hat t heir
device n ame i s b ut p rovides t he W indows L ogin N ame t hat t hey u sed t o l og i n t o W indows. T hey've
connected t o t he S ales1 s erver, w hich i s o ne o f m any v irtual m achines h osted w ithin t he o ffice.
Step 1 – O pen t he v Space M anagement C onsole:
The t echnician l ogs i nto t he S ales1 s erver ( using t he v irtual m achine's c onsole a pplication, s uch a s
VMWare's v Sphere C lient). O nce l ogged i nto t he s erver, t he t echnician l aunches t he N Computing v Space
Management C onsole. ( If t his h ost w ere o n a " bare m etal" s ystem, t hey c ould j ust a s e asily h ave o pened
an R DP s ession o r, i f t he h ost w ere l ocated i n t heir p art o f t he o ffice, t hey c ould s imply g o t o t he h ost
itself a nd l og i n t o t he h ost u sing a n a dmin a ccount.)
Step 2 – D etermine w hich s ession i s b eing u sed b y t he d evice i n q uestion:
Under t he " L-­‐series" s ection o f t he v Space c onsole, t he t echnician w ould t hen l ocate t he d evice b y
searching f or t he W indows L ogin N ame p rovided u nder t he " User N ame" c olumn o f t he L -­‐series d evice
list ( outlined i n 5 .1 L -­‐series o f t his g uide). C lick a t t he t op o f a ny c olumn t o a llow t hem t o s ort b y t his
column t o q uickly f ind t he u ser i n q uestion. I n t his s cenario, w e'll a ssume i t w as S ession 2 .
Step 3 – U se t he S ession C ontrols t o p erform t he d esired h elpdesk t asks:
The t echnician w ould t hen o pen t he " Sessions" s ection o f t he c onsole ( 4.1 S ession O verview a nd 4 .2
Session I nformation) a nd l eft-­‐click o n S ession 2 i n t he l eft n avigation t ree, r evealing s everal s ession
control o ptions ( 4.3 S ession C ontrols) a long t he t op o f t he s creen. T hese c ontrols a llow t hem t o
remotely v iew a nd t hen c ontrol t he d esired u ser s ession.
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7.0 C ommon T asks
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