Before Contacting A Service Center - Samsung NX10 Quick Start Manual

Before contacting a service center

If you are having trouble with your camera, try these troubleshooting procedures before contacting a service center. If you have attempted
the troubleshooting solution and are still having problems with your device, contact your local dealer or service center.
Situation Suggested remedies
Cannot turn on the camera
The power turns off suddenly
The camera is losing battery
power quickly
Cannot take photos
The camera freezes Remove the battery and insert it again.
The flash does not work
The flash may fire due to static electricity.
The flash fires unexpectedly
This is not a malfunction of the camera.
78
Make sure that the battery is inserted.
Make sure that the battery is inserted correctly.
Charge the battery.
Charge the battery.
Your camera may be in Power save mode. (p. 75)
The power automatically turns off to preven the camera from malfunctoning in the case that the unit overheats.
The battery may lose power more quickly in low temperatures (below 0° C). Keep the battery warm by putting it
into your pocket.
Using the flash or recording videos depletes the battery quickly. Recharge if needed.
Batteries are consumable parts that must be replaced over time. Get a new battery if the battery life is diminishing
quickly.
There is no space on the memory card. Delete unnecessary files or insert a new card.
Format the memory card. (p. 74)
The memory card is defective. Get a new memory card.
The memory card is locked. Unlock the card. (CD-ROM User manual, page 109)
Make sure that the camera is switched on.
Charge the battery.
Make sure that the batte ry is inserted correctly.
When the AF Priority function is used, you cannot take a picture without adjusting the correct focus on the
subject. Disable the AF Priority function, or se t the focus accurately.
The flash option may be set to Off. (p. 45)
You cannot use the flash in the or some modes..