Having Voice Mail Pick Up Unanswered Calls - NEC DS1000 Quick Setup Manual

Having Voice Mail Pick Up Unanswered Calls

There are two ways to set this up:
● Method I: Use the system's trunk overflow capabilities.
● Method II: Set up Terminal Hunting to Voice Mail.
Method I: Trunk Overflow to Voice Mail
With Method I, an outside call will ring a keyset for 15 seconds and then divert to Voice Mail. You set up
Method I on a trunk-by-trunk basis. Method I is a trunk-based overflow method. You can use Method I in
combination with Method II.
To set up trunk overflow to Voice Mail:
1. Enter the programming mode. You see:
USER: nnn
ENTER PROGRAM?
2. Enter
1003:TRUNK OPTION
TRUNK PORT?n
3. Enter the number of the trunk you want to program (e.g., 1) +
1003:TRUNK PORT?:n
PICK-UP GROUP?n
4. Press
1003:TRUNK PORT?:n
DAY OVERFLOW?nn
5. Dial
1003:TRUNK PORT?:n
DAY OVRFLW DEST?nnn
6. Enter the Voice Mail master number (e.g., 700) +
system attendant (e.g., 300).
7. Press
Press
program 0401. Refer to the Software Manual on your System Document CD for more on this timer.
Method II: Terminal Hunting to Voice Mail
If an outside call rings an extension and the extension is not answered, is busy, or is in Do Not Disturb, Voice
Mail can pick up the call. To do this, you set up Terminal Extension Hunting to Voice Mail at each extension.
In the default system, this method is primarily used for transferred calls. If an outside call is transferred to an
extension that is unanswered, busy, or in DND, the call will automatically go to the called user's mailbox.
The extension user can just press DND to have their calls go to their mailbox.
You set up Method II on an extension-by-extension basis. Method II is an extension-based overflow method.
You can use this method in combination with Method I.
To set up Terminal Hunting to Voice Mail:
1. Enter the programming mode. You see:
USER: nnn
ENTER PROGRAM?
2. Enter
1807:EXT OPT PART II
EXTENSION#?nnn
3. Enter the number of the extension you want to set up for Terminal Hunting to Voice Mail +
You see:
1807:EXT:nnn
STA VOICE CALL?nnn
DS1000/2000 Quick Setup Guide
1003 + HOLD . You see:
VOL Up until you see:
(for yes) and press
9 VOL Up
If you don't want to use Voice Mail, the overflow destination can be another extension or the
to go back to step 3 and enter another trunk.
CONF
OR
CONF twice to exit program 1003.
The length of time a call rings before diverting to Voice Mail is set by the Trunk Revert interval in
1807 + HOLD . You see:
Section 1: Start-up Programming
HOLD
. You see:
HOLD.
Section 1: Start-up Programming ◆ 1-15
. You see:
HOLD
1
.