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Related Manuals for Multitech CallFinder CF220
Summary of Contents for Multitech CallFinder CF220
- Page 1 USER GUIDE ™ CallFinder CF220 DID-to-Analog Telephony Adapter User Guide...
- Page 2 Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.
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Page 3: Table Of Contents
13. Assigning DID Numbers to PBX Users (Extensions)...33 CHAPTER 4 – CALLFINDER SOFTWARE SCREENS ...34 Home Screen...34 Login Screen ...35 Call Log Screen ...36 Multi-Tech Systems, Inc. Table of Contents ...6 ...22 INDER TO OWER UTLETS ...25 INDER ERVER CF220 CallFinder User Guide ...23 HONE INES THERNET... - Page 4 47 CFR P 68 T ...80 ELECOM 47 CFR P 15 R ...81 EGULATION ...81 RANDING TATEMENT ...82 ANADIAN IMITATIONS OTICE ...82 NDUSTRY ANADA CHAPTER 10: WARRANTY, SERVICE, & REPAIR ...83 Multi-Tech Systems, Inc..69 ETAILED CF220 CallFinder User Guide...
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Page 5: Chapter 1 - Product Description And Specifications
• PC-based software to manage multiple CallFinders in same system • Flash memory for easy updates • Small footprint external chassis • Two-year warranty Multi-Tech Systems, Inc. Chapter 1: Product Description and Specifications DID-to-Analog Telephony Adapter CF220 CallFinder User Guide... -
Page 6: Prerequisite: Ordering The Did Line
212-555-4101 through 212-555-4120. When ordering your DID line(s), ask the telco representative for these details about the DID service. These details will be important when setting up your CF220 DID Adapter. Parameter Number of digits used... -
Page 7: Technical Specifications
UL, cUL, UL60950, CSA 950, EN60950, AS3260, CCIB (China) Telecom Approvals FCC Part 68, CS03 Related Manuals The CF220 CallFinder unit comes with two manuals that serve different purposes: Title User Guide (this manual) Quick Start Guide Multi-Tech manuals and other resources are available on the Multi-Tech Web page at http://www.multitech.com. -
Page 8: Chapter 2 - Sample System
Departments. Alas, the company’s PBX is not equipped for DID service and a new PBX will not be in the budget anytime soon. This chapter shows how this fictitious company might use MultiTech’s CF220 CallFinder to solve its problem. For years, the receptionist/operator has been routing calls to various specialists within the company, but, as the company has grown, this has become increasingly difficult. -
Page 9: Spigglebrim's Initial Situation
1. Automated, flexible call routing. 2. Permanent phone numbers for outside callers, despite internal changes. 3. Special handling for field-support calls. Constraint: PBX with no DID support. CF220 CallFinder User Guide Chapter 2: Sample System Internet Name Server 192.168.4.251 Mail Server mail.spigb.com... -
Page 10: Step 1 Practical: Add Callfinder And Connect To Network
CallFinder connects to Ethernet LAN. Power Channel 1 Ethernet 5Vdc FXS/FXO DID 10/100 No DID support. CallFinder ties in with other servers on the network. CF220 CallFinder User Guide Chapter 2: Sample System Internet Name Server 192.168.4.251 Mail Server mail.spigb.com Phone/Computer Administrator... -
Page 11: Step 1 Technical: Enter Addresses Of Network Servers In Cf Software
(GMT-06:00) Central Time (US & Canada) Date Format mm/dd/yyyy Time Format 12 hour update Administration: SMTP Configuration Administrator Email tomq.spigb.com Password Retype Password Logs of CallFinder calls will be emailed to administrator. CF220 CallFinder User Guide Chapter 2: Sample System Hours Minutes... -
Page 12: Step 2 Practical: Add Did Lines And Connect To Callfinder
Multi-Tech Systems, Inc. PSTN Local Telco Central Office Dir. Numbers: 3101-3110 Power Channel 2 Channel 1 48Vdc FXS/FXO DID FXS/FXO DID No DID support. CF220 CallFinder User Guide Chapter 2: Sample System DID Lines 3111-3110 Power Ethernet 5Vdc 10/100... -
Page 13: Step 2 Technical: Enter Operating Parameters Of Did Lines
Only when installed can you know polarity. You determine the polarity by performance – with wrong polarity, connections cannot be made. Start mode varies with different implementations of DID. CF220 CallFinder User Guide Chapter 2: Sample System wink immediate delay dial... -
Page 14: Step 3 Practical: Connect Callfinder Port (Fxo) To Pbx For Conventional Did Service (Purchasing Dept.)
Channel 1 CF220 48Vdc (Rear) FXS/FXO DID FXS/FXO DID Station Trunk Port Port No DID support. CF220 CallFinder User Guide Chapter 2: Sample System Dir. Numbers: 3111-3120 Power Ethernet 5Vdc 10/100 Eve, x5176 Dan, x5890 Cindy, x 5549 Bob, x5528... -
Page 15: Step 3 Technical: Enter Operating Parameters Of Callfinder Channel (Fxo)
The default value is typically appropriate This is a very sensitive parameter and mis-adjustment can render the channel inoperable. Adjust carefully and only if needed. CF220 CallFinder User Guide Chapter 2: Sample System Telco Outlet Power... -
Page 16: Step 4 Practical: Connect Callfinder Port (Fxs) To Pbx For Special Did Service (Field Support Dept.)
Power Power Channel 2 Channel 1 Ethernet 5Vdc 48Vdc FXS/FXO DID 10/100 FXS/FXO DID Station Trunk Port Port No DID support. DID calls are treated like calls originating outside of the PBX. CF220 CallFinder User Guide Chapter 2: Sample System... -
Page 17: Step 4 Technical: Enter Operating Parameters Of Callfinder Channel (Fxs)
DID Start Auto Attendant Delay Transmit Gain Extension Speaker Gain Power Power Channel 2 Channel 1 Ethernet 5Vdc 48Vdc FXS/FXO DID 10/100 FXS/FXO DID CF220 CallFinder User Guide Chapter 2: Sample System wink immediate delay dial Telco Outlet Station Port... -
Page 18: Step 5 Practical: Map Pbx Extensions To Did Numbers
Ed, x5486 Multi-Tech Systems, Inc. CF220 CallFinder Port Port Station Trunk Port Port x5000 Operator Bob, x5528 Ann, x5411 CF220 CallFinder User Guide Chapter 2: Sample System CallFinder Administrator Phone/Computer Administrator Tom, x5001; tomq@spigb.com Eve, x5176 Dan, x5890 Cindy, x 5549... -
Page 19: Step 5 Technical: Create Callfinder Phonebook
PBXs, CallFinder channels are more likely to be connected to PBX station ports than to PBX trunk ports in most systems. If any outside caller dials 612-555-3106 or any other unused DID number will reach the receptionist operator (x5000). Multi-Tech Systems, Inc. CF220 CallFinder User Guide... -
Page 20: Step 6: Administering The Callfinder System
Determine whether company’s email server requires User-ID and Password for login authentication. Give CF220 such a user-ID and password if needed. This is different than administrator’s Username & Password. Home | Login | Call Log | Current Status | Logout | Help... -
Page 21: Conclusion
5411 PBX extension number. If either Al or Ann go on vacation, their incoming DID lines can be re-directed in the CallFinder to another employee who knows their specialties. Spigglebrim Vacuum Cleaners will be humming along for years to come. Multi-Tech Systems, Inc. CF220 CallFinder User Guide... -
Page 22: Chapter 3 - Callfinder Server Installation
This chapter shows you how to set up your Multi-Tech Model CF220 CallFinder. The setup process entails cabling the CF220 unit and configuring the CallFinder software. The CallFinder software resides on the CallFinder unit and does not need to be installed. -
Page 23: You Supply
PBX port to which each CallFinder port will be connected and set the “Extension Port” field in the CallFinder Channel Configuration screen appropriately. When connecting to a PBX Station Port, set the CallFinder channel to FXO. Multi-Tech Systems, Inc. Chapter 3: CallFinder Server Installation CF220 CallFinder User Guide... -
Page 24: Connect Callfinder To Did Lines
If this does not happen, check that the power switch is on, the power supply is solidly connected, and the AC outlet is live. Multi-Tech Systems, Inc. Chapter 3: CallFinder Server Installation CF220 CallFinder User Guide... -
Page 25: Part B: Configuring The Callfinder Server
(for Server Phonebook & Configuration (SMTP) screens and FFCF Manager’s Add FaxFinder screens) Name User ID/ Username Administrator Unassigned Number recipient Server ID Multi-Tech Systems, Inc. Chapter 3: CallFinder Server Installation Values for this CallFinder Email DID # Address Extension CF220 CallFinder User Guide Password... - Page 26 Chapter 3: CallFinder Server Installation Ordinary User Parameters (for CallFinder Phonebook) Name DID Number PBX Extension Multi-Tech Systems, Inc. CF220 CallFinder User Guide...
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Page 27: Setting Admin Pc To Startup Ip Address
In the Local Area Connection Properties screen, select the “Internet Protocol (TCP/IP)” entry. Click “Properties.” d. In the Internet Protocol (TCP/IP) Properties screen, record the existing IP address. Then reset the IP address to 192.168.2.2. CF220 CallFinder User Guide... -
Page 28: Setting Callfinder Ip Addresses
Subnet Mask Name Server update b. Fill in the IP information that applies to your CF220 CallFinder Server unit. The fields for “IP Address,” “Subnet Mask,” “Default Gateway” and “Name Server” are required. A “Secondary Name Server” may be considered optional. -
Page 29: Setting Administrative Functions
Typically an operator (or administrator) might handle such calls. However, any name can be entered in this second row. Click on Update in the second row. The message “Success: [name] was updated” will appear above the Phone Book list. Multi-Tech Systems, Inc. Chapter 3: CallFinder Server Installation CF220 CallFinder User Guide... -
Page 30: Setting Up The Mail Server
If you do not receive an email saying that the mail server address has been updated, see item #2 “What if I don’t get an email when I set the mail server address?” in the Troubleshooting section of this manual (page 79). Multi-Tech Systems, Inc. Chapter 3: CallFinder Server Installation CF220 CallFinder User Guide... -
Page 31: Configuring The Callfinder's Channels
0 can be used only if the PBX presents dial tone to the CallFinder.) Multi-Tech Systems, Inc. Chapter 3: CallFinder Server Installation and ring voltages) it will ring the PBX and wait x seconds , x is the length of time that the CF220 CallFinder User Guide... -
Page 32: Connecting Callfinder To Pbx
If either of these is absent, see item #3 “What if the CallFinder channel doesn’t answer a call on the DID line?” in the Troubleshooting section of this manual (page 81). Multi-Tech Systems, Inc. Chapter 3: CallFinder Server Installation CF220 CallFinder User Guide... -
Page 33: Changing Administrator's Password For Callfinder Sw
PBX to reach the user) in the appropriate fields. b. Click on Add for each row completed. The message “Success: [name] was updated” will appear above the Phone Book list. Multi-Tech Systems, Inc. Chapter 3: CallFinder Server Installation CF220 CallFinder User Guide... -
Page 34: Chapter 4 - Callfinder Software Screens
Windows software. Examples of such self-evident functions include buttons like “OK,” “Cancel,” “Next,” etc.) Home Screen The CallFinder Home screen offers access to all other CallFinder software screens. Multi-Tech Systems, Inc. CF220 CallFinder User Guide... -
Page 35: Login Screen
Remember: when you log in, that other party will be logged out. (Only one party can be logged in at at time.) Multi-Tech Systems, Inc. CF220 CallFinder User Guide... -
Page 36: Call Log Screen
Duration mmm minutes ss seconds Multi-Tech Systems, Inc. Chapter 4: CallFinder Software Screens Call Log Screen Field Definitions Values CF220 CallFinder User Guide Description Date and time at which call was received. Party receiving call. How long the call lasted. -
Page 37: Current Status Screen
5 times in 20 seconds. If contact fails, it will try 5 times again 5 minutes later. If contact succeeds, the FaxFinder will update its stamping time periodically per an interval set in the Administration screen. CF220 CallFinder User Guide... -
Page 38: Logout Option
CallFinder’s channel (Channel 1 or 2). For the current call, the date and time at which the connection began. The duration of the current call in seconds. Initializes the modem, clearing a busied-out state. Imposes a busied state on the channel. CF220 CallFinder User Guide... -
Page 39: Administration Screen
Address used to route data out of the immediate network. The IP address of a backup DNS server, which is typically at a separate location. Click on this button to make changes to IP Configuration fields take effect. CF220 CallFinder User Guide... - Page 40 Internet connection, a time source within the CallFinder network must be established. The clock is used for call logging. Used to add a user-supplied time server. Indicates the time zone in which the CallFinder unit is located. CF220 CallFinder User Guide...
- Page 41 The date can be set to one of three orders, where is the month, month, and is the year. yyyy Indicates whether time is presented in a 12-hour scheme with an am/pm designation or in a 24- hour scheme. CF220 CallFinder User Guide is the day of the...
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Page 42: Phone Book Screen
The PBX extension to which calls to the listed DID number will be directed. Buttons for For each user entry, this column presents Update, Delete, functions that can be invoked upon the entry. CF220 CallFinder User Guide... - Page 43 However, its function will always remain the same: it is the destination for calls to DID numbers to which no PBX extension has been assigned. Do not enter the Name and DID number of an ordinary user in this field. CF220 CallFinder User Guide...
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Page 44: Channel Configuration Screen
For Delay Dial, the CallFinder detects detects the off- hook condition. Then the CallFinder reverses battery polarity for a specified time (reverse polarity duration has wider acceptable range than for Wink Start) and then becomes ready to receive DTMF digits. CF220 CallFinder User Guide... - Page 45 Change this parameter only if necessary and then very carefully to remedy audio quality problems. Misadjustment of this parameter can cause unacceptable degradation of performance. Click on this button to save and activate the changes to the channel configuration. CF220 CallFinder User Guide...
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Page 46: Password Administration Screen
This second entry prevents the problem of establishing a non-reproducible password by inadvertently hitting a wrong key when establishing the password. update button Pressing Update saves the password-related information as part of the CallFinder’s configuration data. CF220 CallFinder User Guide... -
Page 47: Chapter 5 - Callfinder Server Operation
Ethernet network (not necessarily by the CallFinder). Lit when a physical link has been established with the Ethernet network. Indicates speed of Ethernet connection. If lit, data rate is 100 Mb/sec; if not lit, data rate is 10 Mb/sec. CF220 CallFinder User Guide... -
Page 48: Multi-Tech Systems, Inc. Cf220 Callfinder User Guide
To cancel the busy state and return the modem to a ‘ready’ state (Waiting for Ring), use the “Initialize Modem” command. The “Initialize Modem” command will end a call in progress. Multi-Tech Systems, Inc. Chapter 4: CallFinder Server Operation CF220 CallFinder User Guide... -
Page 49: Chapter 6 - Ffcf Manager Installation
(and not again on each CallFinder unit added to the system). The FFCF Manager software also lets you save and restore a group of configuration settings for the CallFinder and allows you to update the CallFinder’s firmware. Multi-Tech Systems, Inc. CF220 CallFinder User Guide... -
Page 50: Installing Ffcf Manager Software
Chapter 6: FFCF Manager Installation Installing FFCF Manager Software The process of installing the FFCF software is explained in the illustration below. Multi-Tech Systems, Inc. CF220 CallFinder User Guide... -
Page 51: Uninstalling Or Reinstalling The Ffcf Manager Software
1. Go to Start | Settings | Control Panel | Add or Remove Programs. (The menu director location of the ‘Add/Remove Programs’ function varies for different types of Windows operating systems.) 2. Select the FaxFinder CallFinder Manager program and click Remove. Multi-Tech Systems, Inc. CF220 CallFinder User Guide... - Page 52 4. At the ‘Welcome’ screen, select “Remove” to uninstall the FFCF Manager software or select “Repair” (or “Modify”) as needed to re-install or alter the existing installation of the software. Then click Next. Multi-Tech Systems, Inc. Chapter 6: FFCF Manager Installation CF220 CallFinder User Guide...
- Page 53 Chapter 6: FFCF Manager Installation 5. At the next screen, confirm your decision to uninstall the FFCF Manager software by clicking Yes. 6. A transient screen appears while files are being removed. Multi-Tech Systems, Inc. CF220 CallFinder User Guide...
- Page 54 Chapter 6: FFCF Manager Installation 7. At the ‘completion’ screen, click Finish. Multi-Tech Systems, Inc. CF220 CallFinder User Guide...
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Page 55: Chapter 7 - Ffcf Manager Operation
Set Phonebook Sharing Determines whether a CallFinder unit in a system has the main phonebook, receives a copy of the phonebook, or operates independently. [View] Properties Shows IP address and Username of CallFinder unit. CF220 CallFinder User Guide... -
Page 56: Opening The Ffcf Manager Software
Opening the FFCF Manager Software 1. To launch the FFCF Manager program from the Windows desktop, go to Start | Programs | FaxFinder/CallFinder Manager | FaxFinder/CallFinder Manager. 2. The FFCF Manager main screen will appear. Multi-Tech Systems, Inc. CF220 CallFinder User Guide... -
Page 57: Ffcf Manager Main Screen
Independent) can also be part of the system. The FFCF Manager is in contact with all the CallFinder units of its system through the Ethernet network (Internet or private IP network) to which all are connected. Multi-Tech Systems, Inc. CF220 CallFinder User Guide... - Page 58 CallFinder while it is handling a call. login failure – device not found: when CallFinder server cannot be contacted by FFCF Manager. Indicates the version of CallFinder server software operating on the CallFinder unit. CF220 CallFinder User Guide : new version : appears when appears...
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Page 59: Ffcf Manager "Edit" Menu
Copy unit. Brings up the Add FaxFinder/CallFinder Address screen. On this ‘Add’ screen, you enter the IP address, User Name, and Password of CallFinder units to be included in your system. CF220 CallFinder User Guide... - Page 60 Set Phone Book Sharing, and select Primary. 2. Designating all other CallFinder units participating in phonebook sharing as Copy units. In the main FFCF Manager screen, right-click on each unit to share the master phonebook, and select Copy. Multi-Tech Systems, Inc. CF220 CallFinder User Guide...
- Page 61 To see the newly synchronized phonebook list in each Copy CallFinder unit, you must update the Phone Book screen by clicking on the Phone Book button (to the right of Administration) in the list at the top of the screen. Multi-Tech Systems, Inc. CF220 CallFinder User Guide...
- Page 62 To add a CallFinder to the system, start at the main FFCF Manager screen. Open the Edit menu and select Add FaxFinder/CallFinder. When the Add FaxFinder/CallFinder Address screen appears, enter the IP address, Username, and Password for the unit you are adding to the system. Then click OK. Multi-Tech Systems, Inc. CF220 CallFinder User Guide...
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Page 63: Right-Click Menu For Selected Callfinder Device
CallFinders in the system that have been designated as Copy. Independent CallFinder units do not share phone book information. Default= Independent Displays IP address, user name, and password of selected CallFinder unit. (For the password, only the number of characters is shown.) CF220 CallFinder User Guide... - Page 64 Invoking the Delete command removes the selected CallFinder unit from the system. Once deleted, the CallFinder unit will no longer be under the management of the FFCF Manager software. Click Yes at the ‘confirmation’ screen to complete the deletion command. Multi-Tech Systems, Inc. CF220 CallFinder User Guide...
- Page 65 To save the configuration for a particular CallFinder unit, select the unit in the main FFCF Manager screen, right-click on it, and select Save Configuration. Choose the location at which the configuration file will be stored and click OK. Then, at the ‘confirmation’ screen, click OK again. Multi-Tech Systems, Inc. CF220 CallFinder User Guide...
- Page 66 To re-install on the CallFinder unit a group of settings (configuration) previously saved on the computer running the FFCF Manager software, use the Restore Configuration command. FFCF Manager will browse, by default, to an automatically determined directory that contains a saved configuration. Multi-Tech Systems, Inc. CF220 CallFinder User Guide...
- Page 67 Identifies which device (server or DID channel modem) to be updated. Initiates flashing of firmware. Press for listing of versions of firmware for CallFinder server and DID channel modems. Presents CallFinder status and details of updating processes as they occur. CF220 CallFinder User Guide...
- Page 68 Viewing Properties The Properties command brings up the FaxFinder/CallFinder – N.N.N.N screen on which you can view the IP Address and Username of the CallFinder and determine the number of characters in its Password. Multi-Tech Systems, Inc. CF220 CallFinder User Guide...
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Page 69: Firmware Updating Process - Detailed
(b) updating DID Channel2/Modem firmware (same file name as above), and (c) updating CallFinder server firmware (with file name of the form CF220-<x>-<yz>.bin). NOTE: You must have the update files on your computer before beginning this procedure. - Page 70 In the CallFinder Update Select field, select the DID-channel modem that you want to update (Channel 1 or Channel 2). Multi-Tech Systems, Inc. Chapter 7: FFCF Manager Operation CF220 CallFinder User Guide...
- Page 71 Chapter 7: FFCF Manager Operation 3. Browse to the location of the most recent firmware file. 4. Click Start Update . 5. The CallFinder – Confirm Update screen will appear. Click OK . Multi-Tech Systems, Inc. CF220 CallFinder User Guide...
- Page 72 CallFinder units in the system. 8. The updating process is now complete. Click the “X” in the upper-right corner to return to the main FFCF Manager screen. Multi-Tech Systems, Inc. CF220 CallFinder User Guide...
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Page 73: Callfinder Server Firmware Update
2. The Update CallFinder N.N.N.N screen will appear. The current firmware versions for the CallFinder server, for Channel 1, and for Channel 2 will be listed in the main window. Multi-Tech Systems, Inc. Chapter 7: FFCF Manager Operation CF220 CallFinder User Guide... - Page 74 In the CallFinder Update Select field, select “CallFinder firmware.” 3. Browse to the location of the most recent firmware file. 4. Click Start Update . 5. The CallFinder – Confirm Update screen will appear. Click OK . Multi-Tech Systems, Inc. CF220 CallFinder User Guide...
- Page 75 If the updating process has been successful, the final message line will say “Finished – The FaxFinder/CallFinder is ready.” 7. Close the Update CallFinder N.N.N.N window. In the main FFCF Manager window, the updated version will be listed. Multi-Tech Systems, Inc. CF220 CallFinder User Guide...
- Page 76 Book data, the server firmware version for all CallFinder units must be the same. 9. The updating process is now complete. Click the “X” in the upper-right corner to return to the main FFCF Manager screen. Multi-Tech Systems, Inc. Chapter 7: FFCF Manager Operation CF220 CallFinder User Guide...
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Page 77: Chapter 8: Troubleshooting
(or the device at the name server’s IP address is not a name server). Multi-Tech Systems, Inc. CF220 CallFinder User Guide Chapter 8: Troubleshooting... - Page 78 CAUSE C: The client PC running the mail software cannot connect to the mail server. RESPONSE C: If you, as a client, cannot send yourself an email, then contact your administrator; there may be a problem with your mail server. Multi-Tech Systems, Inc. CF220 CallFinder User Guide Chapter 8: Troubleshooting...
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Page 79: What If The Callfinder Channel Doesn't Answer A Call On The Did Line
REMEDY: Reverse DID line polarity in Channel Configuration screen. Multi-Tech Systems, Inc. (1) outside party originating call to DID number gets immediate busy signal after dialing; (2) line suddenly disconnects just when call should go through. CF220 CallFinder User Guide Chapter 8: Troubleshooting... -
Page 80: Chapter 9 - Regulatory Information
7. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. 8. No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its licensees. Unauthorized repairs void registration and warranty. -
Page 81: Cfr Part 15 Regulation
US: AU7OTNANCF220 Ringer Equivalence: 0.4B Modular Jack (USOC): RJ11C or RJ11W (single line), RJ12 Service Center in USA: Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, MN 55112 U.S.A. (763) 785-3500 (763) 785-9874 Fax 47 CFR Part 15 Regulation This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to 47 CFR Part 15 regulations. -
Page 82: Canadian Limitations Notice
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Reglement Canadien sur le matériel brouilleur. Multi-Tech Systems, Inc. Chapter 9: Regulatory Information CF220 CallFinder User Guide... -
Page 83: Chapter 10: Warranty, Service, & Repair
Repair Multi-Tech Warranty Statement Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment. -
Page 84: Repair Procedures For International Distributors
Repair Accounting department at +(763) 717-5631 in the U.S.A. or email mtsrepair@multitech.com. Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis. Multi-Tech Systems, Inc. Chapter 10: Warranty, Service, & Repair CF220 CallFinder User Guide...