Repair Procedures For International Distributors - Multitech CallFinder CF220 User Manual

Did-to-analog telephony adapter

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In the event that factory service is required, products may be shipped, freight prepaid to our Mounds

View, Minnesota factory. Recommended international shipment methods are via Federal Express, UPS or

DHL courier services, or by airmail parcel post; shipments made by any other method will be refused. A

Returned Materials Authorization (RMA) is required for products shipped from outside the U.S.A. and

Canada. Please contact us for return authorization and shipping instructions on any International

shipments to the U.S.A. Please include, inside the shipping box, a description of the problem, a return

shipping address (must have street address, not P.O. Box), your telephone number, and if the product is

out of warranty, a check drawn on a U.S. bank or your company's purchase order for repair charges.

Repaired units shall be shipped freight collect, unless other arrangements are made in advance.

Please direct your questions regarding technical matters, product configuration, verification that the

product is defective, etc., to our Technical Support department nearest you or email

support@multitech.com. When calling the U.S., please direct your questions regarding repair expediting,

receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A., or

email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical

abuse, or user-caused damages are billed on a time-plus-materials basis.