Appendix F: Safe Mode Firmware Update Procedures - Western Digital My Cloud EX2 Ultra User Manual

Appendix F: Safe Mode Firmware Update Procedures

If you see the following screen, use the steps outlined below to recover your device from
safe mode.
Note: Before performing these steps, download My Cloud EX2 Ultra firmware
from the WD support website
location to which you can browse from your computer. Make sure to unzip
the firmware file.
1. Log on to your router's DHCP LAN/Device Client Table to obtain the IP address for
your device.
2. Type device IP address in a browser window. The Safe Mode UI appears.
3. Browse to the location where you saved the downloaded firmware.
4. Click Apply to load the firmware.
5. On the dialog box, click OK. The device reboots.
6. Once your reboot is completed, ensure that you clear your browser's cache. Check
your browser's help to determine the best way to clear the cache.
7. Once your device has completed the reboot, we recommend that you do a system
restore ("System Restore" on page 93).
MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE
USER MANUAL
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(http://support.wd.com and save it to a
APPENDICES
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