Dr046 - Resolve Drive Tapealert 8 - Suspect Data Grade Tape - Dell PowerVault ML6000 Maintenance Manual

6 You have three options:
a. Select Close to close the ticket now.
b. Select Exit to leave the ticket open for future troubleshooting.
c. Select Back to return to the Diagnostic Resolution.

DR046 - Resolve Drive TapeAlert 8 - Suspect Data Grade Tape

This DR provides customer resolution steps for
Problem: A tape drive has determined that a tape cartridge is not data grade, and therefore data should not
be written to it. There can be several possible causes of this problem. Not all of the causes are a genuine
bad tape, but in some cases, a tape cartridge should be retired.
1 Attempting invalid operations with a cleaning tape may cause this problem. If the tape cartridge is a
cleaning tape, remove it from the host application inventory of valid data tape cartridges.
2 If the tape cartridge is brand new, the tape cartridge may not have been formatted by the tape cartridge
manufacturer. The drive will automatically attempt to format the tape cartridge. If successful, all other
operations to the tape cartridge will continue without incident, and this problem can be closed.
3 The LTO tape memory chip may be corrupted. Using host application utilities, force a read of the entire
tape. When the tape cartridge is unloaded, the drive should repair the memory chip corruption. Monitor
this tape cartridge for recurrence of a TapeAlert 8. Retire this tape cartridge if the problem occurs again.
4 You have three options:
a. Select Close to close the ticket now.
b. Select Exit to leave the ticket open for future troubleshooting.
c. Select Back to return to the Diagnostic Resolution.
DR047 - Resolve Drive TapeAlert 15 - Cartridge Memory Failure
This DR provides customer resolution steps for
Problem: A tape drive has determined that the memory in cassette (MIC) has failed. This will reduce
performance. The tape memory may be repairable.
1 Attempt to repair the tape cartridge memory by using host backup application utilities to read the entire
tape. When the tape cartridge is unloaded, the drive may be able to repair the tape cartridge memory.
2 To verify that the tape cartridge memory is repaired, attempt to use the tape again for normal read/write
operations. If this tape cartridge fails again, retire the tape cartridge.
3 You have three options:
a. Select Close to close the ticket now.
b. Select Exit to leave the ticket open for future troubleshooting.
c. Select Back to return to the Diagnostic Resolution.
DR048 - Resolve Drive TapeAlert 16 - Forced Eject
This DR provides customer resolution steps for
Problem: A tape cartridge was manually ejected from a drive while it was actively reading or writing. This
typically occurs when a user is servicing the drive and has not stopped all host operations to the drive.
PowerVault ML6000 Maintenance Guide
T037 on page 235.
T040 on page 238.
T041 on page 239.
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