Checkpoints By Error Mode; Menu & Remote Control - Samsung CS21A550MLK Service Manual

Troubleshooting

4-1-2 Checkpoints by Error Mode

1. Troubleshooting Summary
Problem
The power does not turn on.
Air broadcasting does not work.
Cable broadcasting does not work.
Satellite broadcasting does not work.
2. Menu & Remote Control
Problem
The remote control does not work.
Cannot change the channel with the remote control.
Cannot select an A/V channel.
Cannot select a menu.
4-2
Check if the power cord is properly connected.
Check if the antenna is properly installed.
Subscribe to a local cable broadcasting firm and get support.
Install a satellite antenna (Parabola) and connect it to the TV.
■ Press the Select Device button to select the TV or external device.
■ Replace the battery of the remote control with a new one.
■ Insert the battery making sure the polarity (+,-) is correct.
■ Check if the angle or the distance is sufficient, or if there is any
interference between the product and the remote control.
■ Make sure the user has pressed the correct button.
■ To avoid direct sunlight to the receiving panel of the TV, remove any
indoor lighting or change the location of the TV.
■ Check if the power switch at the back left of the TV is turned on..
■ Press the Select Device button to select the TV.
■ Change the channel using the remote control of the cable or satellite
receiver.
Press the source button and check if the AV item is grayed out. When the
AV item is grayed out, you cannot select an A/V channel. Check if the
connector is properly connected.
Check if the menu is grayed out. If a menu is grayed out, it cannot be
selected.
Solution
Solution
Samsung Electronics