Maintenance; Troubleshooting - ACR Electronics Neo 1 Technical Manual

Operating your stove
Re-fueling
When refueling the stove always refuel
onto a bed of hot embers, fully open
the air control wheel to the right,
indicated by the four grooves until the
new fuel is well alight, before adjusting
the air controls for the desired setting.
If there is insufficient burning material in
the firebed to light a new fuel charge,
excessive smoke emission can occur.
Refueling must be carried out onto a
sufficient quantity of glowing embers
and ash that the new fuel charge will
ignite in a reasonable period. If there are
too few embers in the fire bed, add
suitable kindling to prevent excessive
smoke.
Ashpan removal
The Neo range is equipped with a slide
out ash draw
To remove the ash pan, firstly pull out
the ash pan draw. Be careful this part
of the appliance will be hot!
We recommended that you use the
glove provided.
Using the ashpan cover and glove, lock
the cover into place and lift the
complete ashpan out and dispose of
safely
Fuel overloading
Never overload the stove - it will work
very well with two medium sized logs.
The amount of fuel specified in this
manual should not be exceeded,
overloading can cause excess smoke.
Operation with door left open
Operation with the door open can cause
excess smoke. The appliance must not
be operated with the appliance door left
open except as directed in the
instructions.
Air controls left open
Operation with the air controls or
appliance dampers open fully can cause
damage to the appliance. The appliance
must not be operated with air controls,
appliance dampers or door left open
except as directed in the instructions.
• Never leave the stove unattended
until the new fuel is well alight.
Persistent fume emission is
dangerous and must be investigated.
If fume emission persists, open doors
and windows to ventilate the room and
let the fire die. Have the chimney
inspected for blockages and clean if
required. Do not relight the fire until the
cause has been found. We recommend
that you seek professional advice.
This appliance has been designed to
be burned with the door closed at all
times other than when refueling.
It should not be operated as an open fire.
Typical refueling intervals for wood is
1 hour and smokeless fuel is 2 hours.
Daily Maintenance
The ashpan should be checked and
emptied regularly. You should never
allow the ashes in the pan to build up to
the level of the grate. If they are allowed
to build up, the grate will become
sandwiched between the ash below it
and above it. This will overheat the grate
and cause distortion and premature
wear.

Maintenance

We recommend that the appliance is serviced annually by a competent
engineer to ensure it's continued safe operation.
The chimney should be swept at least
once a year together with the flue pipe
connection. Care should be taken to
ensure that there is not a build up of soot
on the baffle and in the airways of the
appliance.
If the appliance has not been operated
for long periods, the flue should be
inspected and swept before use to
ensure there are no blockages within the
flue.
The grate should be cleaned regularly
and the ashpan emptied daily.
The ash draw runners can be periodically
lubricated with a high temperature
lubricant such as copper grease, to
ensure their smooth running operation.
Never allow the ash in the ashpan to
overfill allowing ash to be in contact
with the underside of the grate.

Troubleshooting

Problem Probable Cause
Fire difficult to • Green wood / wet wood
start / goes out
• Logs are too large
• Not enough primary air
• Insufficient draft
Fire burns too quickly • Too much draft
• Excessive draft
Smokes on initial • Flue is cold
lighting
Smokes while burning • Insufficient draught
Low heat output • Poor quality wood
This will overheat the grate and cause
premature wear and distortion.
• The internal vermiculite panels of the
appliance should be checked regularly
for soundness. If any wear and tear is
found, we recommend these parts are
replaced immediately.
• Check the rope door seals are intact
and are not worn. These should be
replaced on an annual basis to ensure
the correct operation of this appliance.
• The glass can be cleaned using a soft
damp cloth or a ceramic glass cleaner
(available from your local stockist)
Use only replacement parts
recommended by the manufacturer.
Action Recommend
Use hardwood logs with a maximum
moisture content of 20%
Use kindling and small logs to start the
fire and once established use split logs
Open air control
Check the flue is not obstructed
Reduce the air control
Install a draft stabiliser
Burn paper and kindling to increase
heat in flue
Check the flue is not obstructed
Use seasoned Hardwood (this has a
Higher calorific value)