Philips DCR 2021 User Manual page 89

DCR 2021_Premiere_indice 1b
Problem
Intermittent reception
The picture is not sharp and
on-screen text is difficult to
read.
The picture on some
channels seems to have been
stretched or squashed.
Even if you use the number
keys, you cannot access a
particular channel.
You set a timer but did not
record what you wanted.
The order of the channels
has changed.
You have forgotten your
password
You have forgotten your
KDG or Premiere PIN-Code.
For problems that are not related to KDG or Premiere channels or the KDG or Premiere
smart card, but rather due to your receiver, call the Philips Call Centre on 0180/500 75 31*
from Germany, or 0820 400 039* from Austria.
8/03/06 16:29 Page 89
Possible cause
Faulty connections
TV SCART output format not
set to RGB
TV SCART not connected to the
RGB capable SCART socket of
your TV set.
Inappropriate SCART cable
The broadcast is probably in
wide screen and the receiver
settings may not be correct.
The parental lock has been
activated on this channel and a
message asks for your password.
Your subscription rights do not
include this channel
The recorder was set incorrectly.
The recorder was not
programmed.
They have been re-arranged as
described in paragraph 10.2.2.
* open 7 days from 08.00 to 23.00 - 0.12 Euros/min
Action
Check all connections and cable.
Check signal quality from the Scan
item of the Premiere menu.
Change the TV SCART Output
setting to RGB from the System
Settings screen. Refer to
paragraph 10.5.2.
Refer to your TV user manual.
Use the SCART cable supplied with
your receiver.
Check the receiver TV screen
format setting, following the
information in paragraph 10.5.1. If you
have a wide screen TV, you may also
need to check the settings on your TV.
Enter your password to access the
channel or remove it as a locked
channel.
Select another channel.
There is no channel corresponding
to this number.
Make sure that your recorder is set for
the same time as your Digital-Receiver.
Make sure you have programmed
your recorder.
Refer to this chapter to change the
order again.
From the main menu, press 5 to go
to the For Parents screen.When
prompted, enter the following 4-digit
code: 1911.Then enter 1234 as your
current password, and proceed as
described in paragraph 10.4.
Depending on your smart card,
either call the KDG Call Centre on:
0180/xxx xx xx for Germany
01/xxxxx xxx for Austria
or call the Premiere Call Centre on:
0180/551 00 00 for Germany
01/49166 200 for Austria
EN
89