D-Link Air Xpert DI-774 Manual page 38

Troubleshooting
4. What variables may cause my wireless products to lose reception?
D-Link products let you access your network from virtually anywhere you want.
However, the positioning of the products within your environment will affect the
wireless range. Please refer to Installation Considerations in the Wireless
Basics section of this manual for further information about the most advanta-
geous placement of your D-Link wireless products.
5. Why does my wireless connection keep dropping?
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Antenna Orientation- Try different antenna orientations for the DI-774.
Try to keep the antenna at least 6 inches away from the wall or other
objects.
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If you are using 2.4GHz cordless phones, X-10 equipment or other home
security systems, ceiling fans, and lights, your wireless connection will
degrade dramatically or drop altogether. Try changing the Channel on
your Router, Access Point and Wireless adapter to a different Channel
to avoid interference.
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Keep your product away (at least 3-6 feet) from electrical devices that
generate RF noise, like microwaves, Monitors, electric motors, etc.
6. Why can't I get a wireless connection?
To establish a wireless connection, while enabling Encryption on the DI-774,
you must also enable encryption on the wireless client.
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For 802.11a, the Encryption settings are: 64, 128 or 152 bit. Make sure
that the encryption bit level is the same on the Router and the Wireless
Client.
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For 802.11g, the Encryption settings are: 64, 128, or 152 bit. Make sure
that the encryption bit level is the same on the Router and the Wireless
Client.
Make sure that the SSID on the Router and the Wireless Client are exactly the
same. If they are not, wireless connection will not be established. Please note
that there are two separate SSIDs for 802.11a and 802.11g. The default SSID
for both 802.11a and 802.11g is default.
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Troubleshooting
7. Resetting the DI-774 to Factory Default Settings
After you have tried other methods for troubleshooting your network, you
may choose to Reset the DI-774 to the factory default settings.
Remember that D-Link Air Xpert products network together, out of the
box, at the factory default settings.
To hard-reset the D-Link Air Xpert DI-774 to Factory Default Settings, please
do the following:
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Locate the Reset button on the back of the DI-774
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Use a paper clip to press the Reset button
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Hold for about 10 seconds and then release
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After the DI-774 reboots (this may take a few minutes)
it will be reset to the factory Default settings
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