Troubleshooting - Sony HT-NT3 Operating Instructions Manual

If you have any questions or problems
concerning your system, please consult
your nearest Sony dealer.

Troubleshooting

If you experience any of the following
difficulties while using the system, use
this troubleshooting guide to help
remedy the problem before requesting
repairs. Should any problem persist,
consult your nearest Sony dealer.
In the event of a problem with the
wireless sound function, have a Sony
dealer check the entire system (Bar
Speaker and subwoofer).
General
The power does not turn on.
 Check that the AC power cord
(mains lead) is connected securely.
The remote control does not function.
 The distance between the remote
control and the Bar Speaker is too
far.
 The batteries in the remote control
are weak.
The system is turned off automatically.
 The [Auto Standby] is working. Set
[Auto Standby] to [Off] (page 26).
The system does not work normally.
 Disconnect the AC power cord
(mains lead) from the wall outlet
(mains), then reconnect after
several minutes.
TV remote control does not work.
 This problem might be solved by
enabling the IR repeater function
(page 33).
38
GB
Sensors of the TV do not work properly.
 The Bar Speaker may block some
sensors (such as the brightness
sensor) and the remote control
receiver of your TV, or the "emitter
for 3D glasses (infrared
transmission)" of a 3D TV that
supports the infrared 3D glass
system. Move the Bar Speaker away
from the TV within a range that
allow those parts to operate
properly. For the locations of the
sensors and remote control
receiver, refer to the operating
instructions supplied with the TV.
Messages
[A new software version is available.
Please go to the "Setup" section of the
menu and select "Software Update" to
perform the update.] appears on the
TV screen.
 See [Software Update] (page 22) to
update the system to a latest
software version.
"PRTCT", "PUSH" and "POWER" appear
alternately in the front panel display.
 Press  to turn off the system.
After "STBY" disappears, disconnect
the AC power cord (mains lead)
from the wall outlet (mains). Then,
check that nothing is blocking the
ventilation holes of the Bar Speaker.
Reconnect the AC power cord
(mains lead) and turn on the
system. If the problem persists,
consult your nearest Sony dealer.
"LOCK" flashes in the front panel
display when you press any button on
the Bar Speaker.
 Set the child lock function to off
(page 32).