Troubleshooting - Motorola QIP2500 Series User Manual

TROUBLESHOOTING

Problem
The set-top will
not power on
The remote
control does
not work
Possible Solution
Reconnect the power cord. Be sure the QIP2500 is
plugged into an outlet that is always live.
The set-top may have received a software update and
may not power on while the new software is being
installed. Try again in a few minutes.
Verify that the AC power cord is connected to the set-top
and an AC outlet. Unplug the set-top from the AC outlet,
plug it back in, and then press the
If the set-top is connected to a switched outlet on another
unit, verify that that unit is powered on. Unplug the set-top
from the AC outlet, plug it back in, and then press the
button.
POWER
Press the
POWER
of the remote control. The batteries in the remote control
may be depleted.
Press on the remote control to ensure the remote
CABLE
control is in
CABLE
Be sure there are no obstructions between the remote
control and the set-top. Aim the remote control directly at
the set-top front panel, not the TV or VCR.
Be sure that nothing is on the QIP2500 or blocking a clear
line of sight between it and the remote control.
Press and release operation keys one at a time, firmly and
deliberately.
Try changing channels using the buttons on the set-top
front panel.
Change the batteries in your remote.
QIP2500 User Guide
POWER
button on the set-top front panel instead
mode.
19
button.