Accessories; Troubleshooting - Alcatel 10-13X User Manual

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Accessories

The latest generation of ALCATEL ONETOUCH GSM mobile phones
offers a built-in handsfree feature that allows you to use the telephone
from a distance, placed on a table for example. For those who prefer to
keep their conversations confidential, an earpiece is also available known
as the headset.
1. Standard charger
2. Battery
Only use your telephone with ALCATEL ONETOUCH batteries,
chargers and accessories in your box.
Images for reference only.
(1)
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(1)
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Troubleshooting ................

Before contacting the service centre, you are advised to follow the
instructions below:
• You are advised to fully charge (
operation.
• Avoid storing large amounts of data on your phone as this may affect
its performance.
(1)
• Use User Data Format to perform phone formatting (to perform
(1)
User Data Format , hold down # key while simultaneously pressing
the power on/off key under power off mode). ALL User phone data:
contacts, messages and files will be lost permanently. It is strongly
advised to fully backup the phone data and profile before doing
formatting.
My phone cannot switch on
• Check the battery contacts, remove and reinstall your battery, then
turn your phone on
• Check the battery power level, charge for at least 20 minutes
• If it still does not work, please use User Data Format
phone
My phone is frozen or has not responded for several minutes
• Restart your phone by pressing and holding the
• Remove the battery and re-insert it, then restart the phone
• If it still does not work, please use User Data Format
phone
My phone turns off by itself
• Make sure power off key is not mis-contacted
• Check the battery charge level
• If it still does not work, please use User Data Format
phone
) the battery for optimal
(1)
to reset the
key
(1)
to reset the
(1)
to reset the
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