Alcatel 10-13X User Manual page 25

My phone cannot charge properly
• Make sure you are using an ALCATEL ONETOUCH battery and the
charger from the box
• Clean the battery contact if it's dirty.
• Make sure your battery is inserted properly before plugging in the
charger.
• Make sure that your battery is not completely discharged; if the battery
power is empty for a long time, it may take around 20 minutes to display
the battery charger indicator on the screen
• Make sure charging is carried out under normal conditions (0°C to
+40°C)
• When abroad, check that the voltage input is compatible
My phone cannot connect to a network or "No service" is
displayed
• Try connecting in another location
• Verify the network coverage with your operator
• Check with your operator that your SIM card is valid
• Try selecting the available network(s) manually (see page 33)
• Try connecting at a later time if the network is overloaded
Invalid SIM card
• Make sure the SIM card has been correctly inserted (see page 13, 14)
• Make sure the chip on your SIM card is not damaged or scratched
• Make sure the service of your SIM card is available
Unable to make outgoing calls
• Make sure you have dialed a valid number and press the
• For international calls, check the country and area codes
• Make sure your phone is connected to a network, and the network is
not overloaded or unavailable
• Check your subscription status with your operator (credit, SIM card
valid, etc.)
• Make sure you have not barred outgoing calls (see page 32)
• Make sure that your phone is not in flight mode
key
47
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network)
• Check your subscription status with your operator (credit, SIM card
valid, etc.)
• Make sure you have not forwarded incoming calls (see page 32)
• Make sure that you have not barred certain calls
• Make sure that your phone is not in flight mode
The caller's name/number does not appear when a call is
received
• Check that you have subscribed to this service with your operator
• Your caller has concealed his/her name or number
I cannot find my contacts
• Make sure your SIM card is not broken
• Make sure your SIM card is inserted properly
• Import all contacts stored in SIM card to phone
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the Navigation key
(up and down)
• Check the network strength
• Make sure that the receiver, connector or speaker on your phone is
clean
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription includes
this service
• Make sure this feature does not require an ALCATEL ONETOUCH
accessory
When I select a number from my contacts, the number cannot
be dialed
• Make sure that you have correctly recorded the number in your file
• Make sure that you have inputted the country prefix when calling a
foreign country
48