Troubleshooting - Motorola DCT6400 Series User Manual

TROUBLESHOOTING

Before calling your service provider, review this troubleshooting guide.
This information is to help you quickly solve a problem. If your problem
still exists, contact your service provider.
Problem Possible Solution
The DCT* will not Verify that the AC power cord is connected to the DCT*
power on and an AC outlet.
If the DCT* is connected to a switched outlet on another
unit, verify that that unit is powered on.
Press the
of the remote control. The batteries in the remote control
may be depleted.
The DCT* may have received a software update and
may not power on while the new software is being
installed. Try again in a few minutes.
The remote control Verify that the remote control is in "Cable" mode.
does not work
Verify that there are no obstructions between the remote
control and the DCT*. Aim the remote control directly at
the DCT* front panel, not the TV or VCR.
The angle between the remote control and the DCT*
may be too large. Stand in front of the DCT* and not too
far to either side.
Press and release operation keys one at a time, firmly
and deliberately.
Try changing channels using the buttons on the DCT*
front panel.
Check the batteries in the remote control. Install new
batteries if needed.
button on the DCT* front panel instead
POWER
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