Troubleshooting - Motorola DCT6412 User Manual

TROUBLESHOOTING

Before calling Seaside Commnications, review this troubleshooting guide.
This information is to help you quickly solve a problem. If your problem
still exists, call 539-6250
Problem
The DCT6400 will
not power on
The remote control
does not work
Possible Solution
The DCT6400 may have received a software update and
may not power on while the new software is being
installed. Try again in a few minutes.
Verify that the AC power cord is connected to the DCT6400
and an AC outlet. Unplug the DCT6400 from the AC
outlet, plug it back in, and then press the
If the DCT6400 is connected to a switched outlet on
another unit, verify that that unit is powered on.
Press the
POWER
instead of the remote control. The batteries in the remote
control may be depleted.
Verify that the remote control is in "Cable" mode.
Verify that there are no obstructions between the remote
control and the DCT6400. Aim the remote control directly
at the DCT6400 front panel, not the TV or VCR.
The angle between the remote control and the DCT6400
may be too large. Stand in front of the DCT6400 and not
too far to either side.
Press and release operation keys one at a time, firmly
and deliberately.
Try changing channels using the buttons on the
DCT6400 front panel.
Check the batteries in the remote control. Install new
batteries if needed.
30
button on the DCT6400 front panel
button.
POWER