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Troubleshooting
EN
Videos are available
on the App and on www.nespresso.com - Go to section «services».
Pairing has not been successful.
- Check that the Bluetooth
®
on the smartphone or tablet is activated.
- Check the compatibility of your smartphone or tablet with the machine (see
page 3).
If you want to unpair your machine,
- Go on the App «Name», click on «Machine status»,then click on «Unpair this
via the app:
machine».
- Click on «unpair this device» to confirm the unpairing.
If you want to unpair your machine,
- Press simultaneously Ristretto and Espresso buttons and remove the plug
via the machine:
from the mains.
If you want to reactivate the Bluetooth
on
- Please reset to factory settings. See paragraph on «Reset to Factory Settings».
®
your machine, via the machine:
No light on the coffee buttons.
- Machine turns OFF automatically. See paragraph on «Energy Saving
Concept».
No coffee, no water, unusual coffee flow.
- Check if the water tank is correctly positioned, if empty, fill with potable water.
- Descale it if necessary.
Coffee is not hot enough.
- Preheat cup.
The slider does not close completely or the
- Empty the capsule container.
machine doesn't start brewing.
Leakage (water under the machine).
- Empty drip tray if full.
Maintenance light is ON.
- Empty the used capsule container and check no capsules are blocked.
- Check the water tank. If empty, fill with potable water and brew a coffee.
Nespresso light is ON.
- It means your capsules stock is empty. You can order capsules via the App or
Nespresso website.
3 coffee buttons flash quickly.
- To exit the descaling mode, press and hold the 3 buttons for 6 seconds until
the confirmation with a beep.
Water or coffee flow does not stop even
- Gently move the slider towards the back of the machine to stop the flow.
when pushing a coffee button.
No coffee flow, water goes directly into the
- Pull the slider to ensure it is closed.
drip tray (despite inserted capsule).
Machine turns to OFF mode.
- To save energy the machine will turn to OFF mode after 9 minutes of non-use.
- See paragraph on «Energy Saving Concept».
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8775_UM_NESPRESSO_PRODIGIO_MILK_BREVILLE_.indb 22-23
- Ensure the smartphone or tablet is placed next to the machine during the pairing
- Make sure to not turn ON any microwave close to the machine during pairing.
- Note: In case of a unpairing, all the setups and specifications will be lost and the
machine will be reset to factory settings.
- Note: this action will deactivate the Bluetooth
function from the machine.
®
- Check the mains: plug, voltage, fuse.
- Descale the machine if necessary.
- Check that no capsule is blocked inside the machine.
(Note: do not put the finger inside the machine)
- If problem persists, call the Nespresso Club.
- If problem persists, call the Nespresso Club.
- If problem persists, call the Nespresso Club, or check the App for more
information.
- If problem persists, call the Nespresso Club.
- Press one of the coffee buttons to turn to "ON-mode" or open the slider.
Troubleshooting Milk Froth Preparation
Aeroccino does not start.
Aeroccino does not start.
- Be sure to position the jug correctly on a clean base. Be sure to attach
- Be sure to position the jug correctly on a clean base. Be sure to attach
the whisk to the jug correctly.
the whisk to the jug correctly.
Quality of milk froth not up to standard.
Quality of milk froth not up to standard.
- Be sure to use whole or semi-skimmed milk at refrigerated temperature
- Be sure to use whole or semi-skimmed milk at refrigerated temperature
(about 4-6 °C). For a best result, the milk must be newly opened.
(about 4-6 °C).
Red Button blinking.
Red Button blinking.
- a) The appliance is too hot.
a) The appliance is too hot.
Rinse it under cool water.
Rinse it under cool water.
Milk Overflows.
Milk Overflows.
- Be sure to use the appropriate whisk.
- Be sure to use the appropriate whisk.
- Check the corresponding indicator level.
- Check the corresponding indicator level.
EN
- Be sure to use the appropriate whisk and the jug is clean.
- Be sure to use the appropriate whisk and the jug is clean.
b) Whisk is missing.
b) Whisk is missing.
c) Not enough milk. Fill milk frother up to one of the two «max» level.
c) Not enough milk. Fill milk frother up to one of the two «max» level.
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