Chapter 6 Troubleshooting - Motorola DTR410 User Manual

Chapter 6 Troubleshooting

Symptom
Display shows "User Not
Available" when PTT pressed
Display shows "Feature Not
Supported" when PTT
pressed or feature initiated.
No Power
Message not transmitted
Cannot receive Private calls
Cannot receive Public Group
Cannot access Remote Monitor,
Time or Remote Disable
(DTR610 only)
Time Update not received
Limited talk range
Message not received
Poor audio quality
Low batteries
Serial Clone failed
Display shows "Please Try
Again" when PTT pressed
Cannot see any Private contacts
in the Contact List
Target radio is in a call, try again after 30 seconds to determine if call has been
completed. Target radio is out of range. At least one radio (Private or Group call)
must be turned on and within range to transmit.
The target radio is a DTR410 and does not support Private calls or data
features like SMS and Alert.
Recharge or replace Li-Ion battery.
Make sure Push to Talk is completely pressed while transmitting.
Recharge or replace battery. Verify that radio is programmed correctly.
Verify that the radio is on your home channel
DTR410
.
Make sure that the PublicGroup has the same Channel and PublicGroup ID.
Make sure that Manager Mode has been enabled in Programming.
Private ID of the transmitting radio must be in the Contact List of a receiving radio
to accept a Time / Date update.
Steel and/or concrete structures, heavy foliage, buildings, or vehicles decrease
range. Check for clear line of sight to improve range.
Confirm radios have been properly programmed.
Recharge or replace battery.
Radios are too close together. They must be at least 5 feet apart.
Radios are too far apart or obstacles are interfering with transmission.
Recharge or replace batteries. Extreme operating temperatures affect battery life.
Make sure clone cable is properly connected.
The radio is busy. Try calling again.
Check to see if the Private contact is set to Group Only. A Private contact that is set
to Group Only will not see Private contacts in the Contact List.
not have Private calling so Private contacts cannot be added to the contact
list.
Try This:
and that the radio is not a
DTR410 does not support this feature.
DTR410 radios do