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DVP-NS47P/NS57P/NS508P/NS64P/NS67P/NS608P
Additional Information
Troubleshooting
If you experience any of the following
difficulties while using the player, use this
troubleshooting guide to help remedy the
problem before requesting repairs. Should
any problem persist, consult your nearest
Sony dealer.
Power
The power is not turned on.
, Check that the mains lead is connected
securely.
Picture
There is no picture/picture noise appears.
, Re-connect the connecting cord securely.
, The connecting cords are damaged.
, Check the connection to your TV (page 14)
and switch the input selector on your TV so
that the signal from the player appears on
the TV screen.
, The disc is dirty or flawed.
, If the picture output from your player goes
through your VCR to get to your TV or if
you are connected to a combination TV/
VIDEO player, the copy-protection signal
applied to some DVD programmes could
affect picture quality.
, The disc is recorded in a colour system that
is different from your TV.
, You set the "PROGRESSIVE
(COMPONENT OUT ONLY)" to "ON" in
"SCREEN SETUP" (page 51) even though
your TV cannot accept the progressive
signal. In this case, refer to page 51 to reset
the setting.
, If the colour system of your player does not
match with that of your TV, change the
colour system of the player. For details, see
page 14. (You cannot change the colour
system of the DVD disc itself.)
Some functions such as Stop, Fast Play,
Slow Play, Slow-motion Play, Repeat
Play, Shuffle Play, or Programme Play
cannot be performed.
, Depending on the disc, you may not be able
to do some of the operations above. Refer to
the operating manual that comes with the
disc.
The language for the sound track cannot
be changed.
, Try using the DVD's menu instead of the
direct selection button on the remote
(page 23).
, Multilingual tracks are not recorded on the
DVD being played.
, The DVD prohibits the changing of the
language for the sound track.
The subtitle language cannot be changed
or turned off.
, Try using the DVD's menu instead of the
direct selection button on the remote
(page 23).
, Multilingual subtitles are not recorded on
the DVD being played.
, The DVD prohibits the changing of
subtitles.
The angles cannot be changed.
, Try using the DVD's menu instead of the
direct selection button on the remote
(page 23).
, Multi-angles are not recorded on the DVD
being played.
, The angle can only be changed when the
"
" indicator lights up on the front panel
display (page 9).
, The DVD prohibits changing of the angles.
The player does not operate properly.
, When static electricity, etc., causes the
player to operate abnormally, unplug the
player.
5 numbers or letters are displayed on the
screen and on the front panel display.
, The self-diagnosis function was activated.
(See the table on page 58.)
, Even if your TV is compatible with
progressive format 525p/625p signals and
connected using COMPONENT VIDEO
OUT jacks, the image may be affected when
you set the player to progressive format. In
this case, set the "PROGRESSIVE
(COMPONENT OUT ONLY)" in
"SCREEN SETUP" to "OFF" (page 51) so
that the player is set to normal (interlace)
format.
The picture does not fill the screen, even
though the aspect ratio is set in "TV TYPE"
under "SCREEN SETUP."
, The aspect ratio of the disc is fixed on your
DVD.
Sound
There is no sound.
, Re-connect the connecting cord securely.
, The connecting cord is damaged.
, The player is connected to the wrong input
jack on the audio component (page 15).
, The audio component input is not correctly
set.
, The player is in pause mode or in Slow-
motion Play mode.
, The player is in fast forward or fast reverse
mode.
, If the audio signal does not come through
the DIGITAL OUT (OPTICAL or
COAXIAL) jack, check the audio settings
(page 53).
, While playing a Super VCD on which the
audio track 2 is not recorded, no sound will
come out when you select "2:STEREO,"
"2:1/L," or "2:2/R."
, When playing multichannel MPEG audio
soundtracks, only the Front (L) and Front
(R) signals will be output from two front
speakers.
The sound volume is low.
, The sound volume is low on some DVDs.
The sound volume may improve if you set
"AUDIO DRC" in "AUDIO SETUP" to
"TV MODE" (page 53).
,continued
55
The disc tray does not open and "LOCKED"
appears on the front panel display.
, Child Lock is set (page 22).
The disc tray does not open and "TRAY
LOCKED" appears on the front panel
display.
, Contact your Sony dealer or local
authorized Sony service facility.
"Data error" appears on the TV screen
when playing a DATA CD or DATA DVD.
, The MP3 audio track/JPEG image file you
want to play is broken.
, The data is not MPEG-1 Audio Layer III
data.
, The JPEG image file format does not
conform to DCF (page 42).
, The JPEG image file has the extension
".JPG" or ".JPEG," but is not in JPEG
format.
57
Operation
The remote does not function.
, The batteries in the remote are weak.
, There are obstacles between the remote and
the player.
, The distance between the remote and the
player is too far.
, The remote is not pointed at the remote
sensor on the player.
The disc does not play.
, The disc is turned over.
Insert the disc with the playback side facing
down.
, The disc is skewed.
, The player cannot play certain discs
(page 6).
, The region code on the DVD does not match
the player.
, Moisture has condensed inside the player
(page 3).
, The player cannot play a recorded disc that
is not correctly finalized (page 7).
The MP3 audio track cannot be played
(page 42).
, The DATA CD is not recorded in MP3
format that conforms to ISO 9660 Level 1/
Level 2 or Joliet.
, The DATA DVD is not recorded in MP3
format that conforms to UDF (Universal
Disk Format).
, The MP3 audio track does not have the
extension ".MP3."
, The data is not formatted in MP3 even
though it has the extension ".MP3."
, The data is not MPEG-1 Audio Layer III
data.
, The player cannot play audio tracks in
mp3PRO format.
, "MODE (MP3, JPEG)" is set to "IMAGE
(JPEG)" (page 45).
The JPEG image file cannot be played
(page 42).
, The DATA CD is not recorded in JPEG
format that conforms to ISO 9660 Level 1/
Level 2 or Joliet.
, The DATA DVD is not recorded in JPEG
format that conforms to UDF (Universal
Disk Format).
, The file has an extension other than
".JPEG" or ".JPG."
56
Self-diagnosis Function
(When letters/numbers appear in the
display)
When the self-diagnosis function is activated
to prevent the player from malfunctioning, a
five-character service number (e.g., C 13 50)
with a combination of a letter and four digits
appears on the screen and the front panel
display. In this case, check the following
table.
C:13:50
First three
Cause and/or corrective
characters of
action
the service
number
C 13
The disc is dirty or recorded
in a format that this player
cannot play (page 6).
, Clean the disc with a
cleaning cloth or check its
format.
C 31
The disc is not inserted
correctly.
, Re-insert the disc
correctly.
E XX
To prevent a malfunction, the
(xx is a number)
player has performed the
self-diagnosis function.
, Contact your nearest
Sony dealer or local
authorized Sony service
facility and give the 5-
character service number.
Example: E 61 10
58
1-14
, The image is larger than 3072 (width)
×
2048 (height) in normal mode, or more than
3,300,000 pixels in progressive JPEG.
(Some progressive JPEG files cannot be
displayed even if the file size is within this
specified capacity.)
, The image does not fit the screen (the image
is reduced).
, "MODE (MP3, JPEG)" is set to "AUDIO
(MP3)" (page 45).
The MP3 audio tracks and JPEG image
files start playing simultaneously.
, "MODE (MP3, JPEG)" is set to "AUTO"
(page 45).
The album/track/file names are not
displayed correctly.
, The player can only display numbers and
alphabet. Other characters are displayed as
" * ".
The disc does not start playing from the
beginning.
, Programme Play, Shuffle Play, Repeat Play,
or A-B Repeat Play is selected (page 26).
, Resume play has taken effect (page 23).
The player starts playing the disc
automatically.
, The disc features an auto playback function.
, "AUTO PLAY" in "CUSTOM SETUP" is
set to "ON" (page 52).
"Copyright lock" appears and the screen
turns blue when playing in DVD-VR mode.
, Images taken from digital broadcasts, etc.,
may contain copy protection signals, such
as complete copy protection signals, single
copy signals, and restriction-free signals.
When images that contain copy protection
signals are played, a blue screen may appear
instead of the images. It may take a while
when looking for playable images. (For
player that cannot play images that contain
a copy protection only)
Playback stops automatically.
, While playing discs with an auto pause
signal, the player stops playback at the auto
pause signal.
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