Before Calling For Service - LG LDG4315ST Owner's Manual

54 TROUBLESHOOTING

Before Calling for Service

Before you call for service, review this list. It may save you time and expense. The list includes common
occurrences that are not the result of defective workmanship or materials in this appliance.
Symptoms
Top burners do not
light or do not burn
evenly.
Burner flames are
very large or yellow.
Surface burners light
but the oven does not.
Food does not bake
or roast properly.
Food does not broil
properly in the oven.
Oven temperature is
too hot or too cold.
Clock and timer does
not work.
Oven light does not
work.
Self Clean is not
working.
"Crackling" or
"popping" sound.
• Make sure that the electrical plug is inserted into a live, properly grounded outlet.
• Remove the burners and clean them. Check the electrode area for burnt on food
or grease. See Cleaning Burner Heads/Caps in the MAINTENANCE section.
• Make sure that the burner parts are installed correctly.
See Removing and Replacing the Gas Surface Burners in the MAINTENANCE
section.
If the range is connected to LP gas, contact the technician who installed your
range or made the conversion.
Make sure that the oven gas shut-off valve, located behind the range, is fully open.
• Incorrect oven control settings. See Control Panel Overview in the OPERATION
section.
• Incorrect rack position. See Removing and Replacing the Oven Racks in the
OPERATION section.
• Incorrect cookware is being used. See Convection Bake in the OPERATION
section.
• Oven thermostat needs adjustment.
• See Adjusting the Oven Thermostat in the OPERATION section.
• The Clock is not set correctly. See Changing Oven Settings in the OPERATION
section.
• Aluminum foil used improperly in the oven. See Removing and Replacing the
Oven Racks.
• Incorrect oven control settings. See Control Panel Overview in the OPERATION
section.
• The oven door is not closed. See Broil in the OPERATION section.
• Aluminum foil used on the broiling pan and grid is not fitted properly.
The oven thermostat needs adjustment. See Adjusting the Oven Thermostat in the
OPERATION section.
• Make sure the electrical plug is inserted into a live, properly grounded outlet.
Replace the fuse or reset the circuit breaker.
• Improper oven control settings. See Changing Oven Settings in the OPERATION
section.
• The light bulb is loose or defective. Tighten or replace the bulb.
• The plug on the range is not completely inserted in the electrical outlet. Make
sure the electrical plug is inserted into a live, properly grounded outlet.
• The oven temperature is too high to set a self clean operation. Allow the range to
cool down to room temperature and reset the controls.
• Improper oven control settings. See Self Clean in the MAINTENANCE section.
• This is the sound of the metal heating up and cooling down during both the
cooking and cleaning functions. This is normal.
Possible Cause / Solution