Troubleshooting - Kenmore 110.2513*410 Use & Care Manual

First try the solutions suggested here for assistance and to possibly avoid a service call.
If you experience
Vibration or Off-Balance
Check the following for
proper installation or
see "Using Your
Washer" section.
Noises
Clicking or metallic noises Objects caught in washer drain
Gurgling or humming
Humming
Whirring
Water Leaks
Check the following for
proper installation:
Washer not performing as expected
Not enough water
in washer
Washer won't run or fill,
washer stops working,
or wash light remains
on (indicating that the
washer was unable to fill
appropriately)

TROUBLESHOOTING

Possible Causes
Feet may not be in contact with the
floor and locked.
Washer may not be level.
Load could be unbalanced.
system.
Washer may be draining water.
Load sensing may be occuring.
Basket deceleration may be
occurring.
Washer not level.
Fill hoses not attached tightly.
Fill hose washers.
Drain hose connection.
Check household plumbing for leaks
or clogged sink or drain.
Washer not loaded as recommended.
Load not completely covered
in water.
Check for proper water supply.
Front and rear feet must be in firm contact with floor, and
washer must be level to operate properly. See "Installation
Instructions".
Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See "Level the Washer" in Installation Instructions.
Load items in loose heaps evenly around the washplate. Adding
wet items to washer or adding more water to basket could
unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Bulky/Bedding cycle for oversized, non-absorbent items such
as small comforters or poly-filled jackets.
See "Cycle Guide" and "Using Your Washer" in this Use and
Care Guide.
Empty pockets before washing. Loose items such as coins could
fall between basket and tub or may block pump. It may be
necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
It is normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as final amounts of water
are removed during the Drain & Spin cycles.
You may hear the hum of the sensing spins after you have started
the washer. This is normal.
You may hear the whirring sound of the basket decelerating.
This is normal.
Water may splash off basket if washer is not level. Check that
load is not unbalanced or tightly packed.
Tighten fill-hose connection.
Make sure all four fill hose flat washers are properly seated.
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Do not place tape over drain opening.
Water can back up out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets.)
Unbalanced loading can cause basket to be out of alignment
and cause water to splash off tub. See "Using Your Washer"
for loading instructions.
This is normal operation for an HE low-water washer. The load will
not be completely underwater. The washer senses load sizes and
adds correct amount of water for optimal cleaning. See "What's
New under the Lid."
IMPORTANT: Do not add more water to washer.
Both hoses must be attached and have water flowing to
inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.
Solution
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