HP ENVY x360 13 Maintenance And Service Manual
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HP ENVY x360 13 Maintenance And Service Manual

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Maintenance and Service Guide
HP ENVY x360 13 Convertible PC
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP ENVY x360 13

  • Page 1 Maintenance and Service Guide HP ENVY x360 13 Convertible PC IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 HP Inc. under license. of the HP End User License Agreement (EULA). If Not all features are available in all editions or Microsoft and Windows are either registered you do not accept these license terms, your sole versions of Windows.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ....................................1 2 Components ......................................4 Locating hardware ..................................4 Locating software ..................................4 Right side ....................................5 Left side ..................................... 6 Display ......................................7 Low blue light mode (select products only) ....................7 Keyboard area ...................................
  • Page 6 Backing up information and creating recovery media ..................... 69 Using Windows tools ............................69 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..69 Restoring and recovery ................................. 70 Restoring, resetting, and refreshing using Windows tools ................. 70 Recovering using HP Recovery media ......................
  • Page 7 Downloading Remote HP PC Hardware Diagnostics UEFI ................75 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...... 75 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ... 75 Customizing Remote HP PC Hardware Diagnostics UEFI settings ............75 9 Specifications ......................................
  • Page 8 viii...

  • Page 9: Product Description

    256 GB, 2280, PCIe, NVMe, value solid-state drive ● 128 GB, M.2 2280, SATA-3 solid-state drive with TLC ● Audio and video Fixed (no tilt), one-piece, 720p HP Wide Vision HD camera with shutter integrated into ● display assembly B and O Play Audio HD audio ●...
  • Page 10 Power requirements Support for a 3 cell, 51 WHr, 4.45 AHr, Li-ion battery Support for 65 W HP Smart AC adapter (non-PFC, EM, RC, 4.5 mm) and 65 W AC adapter (non-PFC, 4.5 mm, non slim, 1.8-m) Support for a 1.0 meter, C5 conventional power cord with sticker Security Trusted Platform Module (TPM) 2.0 firmware...
  • Page 11 Table 1-1 Product description (continued) Category Description Operating system (continued) Preinstalled: Windows 10 Home 64 bit Plus Single Language ● Windows 10 Home 64 bit Plus Single Language Africa Market PPP ● ● Windows 10 Home 64 bit Plus Single Language Asia Pacific Emerging Market PPP ●...

  • Page 12: Components

    Components The computer features top-rated components. This chapter provides details about these components, where they are located, and how they work. Locating hardware To find out what hardware is installed on the computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on the computer.

  • Page 13: Right Side

    Press in on the card, and then remove it from the memory ▲ card reader. USB SuperSpeed port with HP Sleep Connects a USB device, provides high-speed data transfer, and even and Charge when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.

  • Page 14: Left Side

    Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 15: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to the country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Display...

  • Page 16: Keyboard Area

    Keyboard area Keyboards can vary by language. Touchpad Touchpad settings To adjust touchpad settings and gestures, or to turn off the touchpad: Type touchpad settings in the taskbar search box, and then press enter. Choose a setting. To turn on the touchpad: Type touchpad settings in the taskbar search box, and then press enter.

  • Page 17: Lights

    Lights Table 2-5 Light components and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light On: Computer sound is off. ● Off: Computer sound is on. ●...

  • Page 18: Power Button And Fingerprint Reader

    Power button and fingerprint reader Table 2-6 Power button and fingerprint reader components and their descriptions Component Description Fingerprint reader Allows a fingerprint logon to Windows, instead of a password logon. Touch a finger to the fingerprint reader. ▲ IMPORTANT: To prevent fingerprint logon issues, make sure when registering a fingerprint that all sides of the finger are registered by the fingerprint reader.

  • Page 19: Special Keys

    Special keys Table 2-7 Special key components and their descriptions Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions as defined by the icon symbols on...

  • Page 20: Bottom

    Table 2-7 Special key components and their descriptions (continued) Component Description If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 10 seconds to turn off the computer. Bottom Table 2-8 Bottom components and their descriptions Component...

  • Page 21: Labels

    The service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on the computer. Table 2-9 Service label components Component HP product name Model number Product ID Serial number Warranty period...
  • Page 22 Table 2-10 Service label components (continued) Component Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval ● markings for the countries or regions in which the devices have been approved for use. Chapter 2 Components...

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow the on-screen instructions.

  • Page 24: Computer Major Components

    Computer major components Table 3-1 Major component spare part information Item Component Spare part number Display assembly: The display assembly is available as spare parts at the subcomponent level only. For more display assembly spare part information, see Display components on page Keyboard/top cover with backlight and touchpad in nightfall black finish (keyboard) and wood finish (top cover), (includes backlight cable and keyboard cable): Chapter 3 Illustrated parts catalog...
  • Page 25 Table 3-1 Major component spare part information (continued) Item Component Spare part number For use only on computer models equipped with a display assembly with privacy filter: For use in Belgium L94516-A41 For use in Canada L94516-DB1 For use in the Czech Republic and Slovakia L94516-FL1 For use in Denmark, Finland, and Norway L94516-DH1...
  • Page 26 Table 3-1 Major component spare part information (continued) Item Component Spare part number For use in Germany L94515-041 For use in Greece L94515-151 For use in Hungary L94515-211 For use in Israel L94515-BB1 For use in Italy L94515-061 For use in Japan L94515-291 For use in Latin America L94515-161...
  • Page 27 Table 3-1 Major component spare part information (continued) Item Component Spare part number For use in Latin America L94517-161 For use in the Netherlands L94517-B31 For use in Portugal L94517-131 For use in Russia L94517-251 For use in Saudi Arabia L94517-171 For use in South Korea L94517-AD1...
  • Page 28 Table 3-1 Major component spare part information (continued) Item Component Spare part number For use in Spain L94518-071 For use in Switzerland L94518-BG1 For use in Taiwan L94518-AB1 For use in Thailand L94518-281 For use in Turkey L94518-141 For use in the Ukraine L94518-BD1 For use in the United Kingdom L94518-031...
  • Page 29 Table 3-1 Major component spare part information (continued) Item Component Spare part number Equipped with an AMD Ryzen3 4300U processor and 8 GB of system memory L94489-601 (12) Heat sink (includes replacement thermal material) L94510-001 (13) Fan (includes cable) L94511-001 (14) Infrared board L94506-001...

  • Page 30: Display Components

    Display components Table 3-2 Display component spare part information Item Component Spare part number Display panel assembly (includes display bezel and display panel): 13.3 in, FHD, 1000 nit touchscreen display panel assembly with privacy filter L94495-001 13.3 in, FHD, 400 nit touchscreen display panel assembly L94494-001 13.3 in, FHD, 300 nit touchscreen display panel assembly L94493-001...

  • Page 31: Miscellaneous Parts

    Miscellaneous spare part information Component Spare part number AC Adapter: 65 W HP Smart AC adapter (non-PFC, EM, RC, 4.5 mm) 913691-850 65 W AC adapter (non-PFC, 4.5 mm, non slim, 1.8-m) for use in all countries and regions except Latin America L24008-001 65 W AC adapter (non-PFC, 4.5 mm, non slim, 1.8-m) for use only in Latin America...
  • Page 32 Table 3-3 Miscellaneous spare part information (continued) Component Spare part number For use in Switzerland L22324-001 For use in Taiwan L22329-001 For use in Thailand L22326-001 For use in the United Kingdom L22320-001 Screw Kit L95411-001 Stylus (Sunwoda stylus active pen): In dark ash silver finish 920241-001 In natural silver finish...

  • Page 33: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Case utility tool or similar thin plastic tool ●...

  • Page 34: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether ●...

  • Page 35: Packaging And Transporting Guidelines

    Table 4-1 Typical electrostatic voltage levels Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V...

  • Page 36: Workstation Guidelines

    1 MΩ ±10% resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin. HP recommends the following grounding equipment to prevent electrostatic damage: ●...
  • Page 37 The following table lists the shielding protection provided by antistatic bags and floor mats. Table 4-2 Shielding protection provided by antistatic bags and floor mats Material Voltage protection level Antistatic plastics Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V...

  • Page 38: Removal And Replacement Procedures

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 45 screws that must be removed, replaced, or loosened when servicing the computer.
  • Page 39 Remove the three Phillips M2.5×5.3 screws (2) and the two Torx5 M2.0×2.7 screws (3) that secure the bottom cover to the keyboard/top cover. Use a case utility tool or similar thin plastic tool (1) to separate the front edge of the bottom cover (2) from the keyboard/top cover.
  • Page 40 Reverse this procedure to install the bottom cover. Chapter 5 Removal and replacement procedures...

  • Page 41: Battery

    Battery Table 5-2 Battery spare part information Description Spare part number Battery (3 cell, 51 WHr, 4.45 AHr, Li-ion; includes cable) L77034-005 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 42: Wlan Module

    WLAN module Table 5-3 WLAN module spare part information Description Spare part number Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro 160 MHz PCI-e+USB worldwide L35282-005 with 2 antenna(s) Realtek ac 2×2 + Bluetooth 5.0 M.2 2230 PCI-e+USB worldwide with 2 antenna(s) L44796-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module...

  • Page 43: Solid-State Drive

    Disconnect the WLAN antenna cables (2) from the WLAN module terminals. NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/black WLAN antenna cable connects to the WLAN module #2/Aux terminal. Remove the Phillips M2.0×3.0 screw (3) that secures the WLAN module to the system board. (The WLAN module tilts up.) Remove the WLAN module (4) by pulling the module away from the slot at an angle.
  • Page 44 Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
  • Page 45 Remove the solid-state drive shield (3). Remove the solid-state drive by sliding it away from the slot at an angle. Reverse this procedure to install the solid-state drive. Component replacement procedures...

  • Page 46: Fan

    Table 5-5 Fan spare part information Description Spare part number Fan (includes cable) L94511-001 Before removing the fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 47 Remove the fan (4). Reverse this procedure to install the fan. Component replacement procedures...

  • Page 48: Display Assembly

    Display assembly NOTE: The display assembly is available as spare parts at the subcomponent level only. See the removal section for each component for information. Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 49 Release the display panel cable from the retention clip (6) built into the keyboard/top cover. Component replacement procedures...
  • Page 50 Remove the four Phillips M2.5×5.3 screws that secure the display assembly to the keyboard/top cover. Swing the front edge of the keyboard/top cover (1) up and away from the display assembly. (The keyboard/top cover disengages from the display assembly hinges.) Separate the keyboard/top cover (2) from the display assembly.
  • Page 51 Position the display panel assembly with the panel facing down and the bottom edge of the assembly toward you. Attach two suction cups (1) to the display assembly as shown in the following illustration. Secure the suction cups to the display assembly by swinging the handles (2) into position. Position the display panel assembly with the panel facing up and the bottom edge of the assembly toward you.
  • Page 52 Separate the top edge (4) of the display panel assembly from the display back cover. Release the display panel cable from the display left hinge (1). Release the webcam/microphone module cable and the WLAN antenna cables from the display right hinge (2). Remove the display panel assembly (3).
  • Page 53 If it is necessary to replace the webcam/microphone module or touch control board cable, follow these steps: Remove the display panel assembly. Disconnect the touch control board cables from the touch control board (two locations) (1). Detach the touch control board cable (2) from the display back cover. (The touch control board cable is attached to the display back cover with double-sided adhesive.) Component replacement procedures...
  • Page 54 Detach the webcam/microphone module (3) from the display back cover. (The webcam/microphone module is attached to the display back cover with double-sided adhesive.) Remove the webcam/microphone module and touch control board cable. Position the webcam/microphone module and touch control board cable with the webcam lens facing Chapter 5 Removal and replacement procedures...
  • Page 55 Release the ZIF connector (1) to which the touch control board cable cable is connected, and then disconnect the touch control board cable (2) from the webcam/microphone module. The webcam/microphone module is available using spare part number L94505-001. The touch control board cable is available using spare part number L94500-001. If it is necessary to replace the touch control board, follow these steps: Remove the display panel assembly.
  • Page 56 Detach the touch control board (4) from the display panel. (The touch control board is attached to the display panel with double-sided tape.) Remove the touch control board. The touch control board is available using spare part number L94497-001. If it is necessary to replace the display panel cable, follow these steps: Remove the display panel assembly.
  • Page 57 Disconnect the display panel cable (3) from the display panel. Remove the display panel cable. The display panel cable is available using spare part numbers L94502-001 (for use only on computer models equipped with a display panel assembly with a privacy filter) and L94501-001 (for use only on computer models not equipped with a display panel assembly with a privacy filter).
  • Page 58 Remove the hinges (3). The display hinges are available using spare part number L94499-001. If it is necessary to replace the display hinge covers, follow these steps: Remove the display panel assembly. Remove the display hinges. Remove the two Phillips M2.0×4.1 screws (1) that secure the display hinge covers to the display hinges.
  • Page 59 Remove the display panel assembly. Remove the display right hinge. Detach the WLAN antenna transceivers (1) from the display back cover. (The WLAN antenna transceivers are attached to the display back cover with double-sided tape.) Release the antenna cables from the routing channels (2) built into the display back cover. Remove the WLAN antenna cables and transceivers (3).

  • Page 60: Power Connector Cable

    Power connector cable Table 5-6 Power connector cable spare part information Description Spare part number Power connector cable L94512-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 61: Speakers

    Speakers Table 5-7 Speakers spare part information Description Spare part number Speakers (include left and right speakers, cables, and 2 rubber isolators) L94513-001 Before removing the speaker, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 62 Remove the speakers (4). NOTE: When removing the speakers, make note of the location of the four rubber isolators (5). The absence of or damage to these isolators can result in degraded speaker performance. Reverse this procedure to install the speakers. Chapter 5 Removal and replacement procedures...

  • Page 63: Touchpad Cable

    Touchpad cable Table 5-8 Touchpad cable spare part information Description Spare part number Touchpad cable L94509-001 Before removing the touchpad cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 64: Touchpad

    Touchpad Table 5-9 Touchpad spare part information Description Spare part number Touchpad L94508-001 Before removing the touchpad, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 65 Remove the touchpad (6) and cable. Reverse this procedure to install the touchpad. Component replacement procedures...

  • Page 66: System Board

    System board NOTE: The system board spare part kit includes the processor, a graphics subsystem with UMA memory, onboard system memory, replacement thermal material, and the Windows 10 operating system. Table 5-10 System board spare part information Description Spare part number Equipped with an AMD Ryzen7 4700U processor and 16 GB of system memory L94491-601 Equipped with an AMD Ryzen7 4700U processor and 8 GB of system memory...
  • Page 67 Disconnect the following cables from the system board: (2) Power connector cable (3) Webcam/microphone module ZIF connector cable (4) WLAN antenna cables NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/black WLAN antenna cable connects to the WLAN module #2/Aux terminal. (5) Infrared board ZIF connector cable (6) Display panel ZIF connector cable (7) Backlight ZIF connector cable...
  • Page 68 Remove the Phillips M2.0×3.0 screw (2) that secures the system board and the I/O bracket (3) to the keyboard/top cover. Lift the left side the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the right at an angle. Reverse this procedure to install the system board.

  • Page 69: Heat Sink

    Heat sink Table 5-11 Heat sink spare part information Description Spare part number Heat sink (includes replacement thermal material) L94510-001 Before removing the heat sink, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 70 Reverse this procedure to install the heat sink. Chapter 5 Removal and replacement procedures...

  • Page 71: Infrared Board Cable

    Infrared board cable Table 5-12 Infrared board cable spare part information Description Spare part number Infrared board cable L94507-001 Before removing the infrared board cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 72: Infrared Board

    Infrared board Table 5-13 Infrared board spare part information Description Spare part number Infrared board L94506-001 Before removing the infrared board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 73: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup To select a menu or a menu item, use the key and the keyboard arrow keys and then press enter, or ●...

  • Page 74: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 75: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation or usage of TPM that violates the previously mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 76: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 77: Backing Up, Restoring, And Recovering

    You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: ▲...

  • Page 78: Restoring And Recovery

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 79: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.

  • Page 80: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 81: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using HP PC Hardware Diagnostics UEFI...

  • Page 82: Starting Hp Pc Hardware Diagnostics Uefi

    ID code is generated. For assistance in solving the problem: ▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your Failure ID and product number automatically filled in.

  • Page 83: Downloading Hp Pc Hardware Diagnostics Uefi By Product Name Or Number (Select Products Only)

    For some products, you might have to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive: Go to http://www.hp.com/support.
  • Page 84 ● interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP ● website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.

  • Page 85: Specifications

    DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.
  • Page 86 Table 9-1 Computer specifications (continued) Metric U.S. Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating –20°C to 60°C –4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating –15 m to 3,048 m –50 ft to 10,000 ft Nonoperating –15 m to 12,192 m...

  • Page 87: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 88: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 10-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
  • Page 89 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 90: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 91: Index

    21, 30 removal 42 spare part number 22, 50 bottom cover adhesive tape spare part numbers 22, 44 HP PC Hardware Diagnostics UEFI replacement 31 display panel cable downloading 74 spare part number 21, 31 removal 48...
  • Page 92 USB SuperSpeed port with HP recovery media keyboard/top cover, spare part Sleep and Charge 5 creating using HP Cloud Recovery numbers 16, 17, 18, 19 USB Type-C with HP Sleep and Download Tool 69 keys Charge 6 creating using Windows tools 69 action 11...
  • Page 93 14 USB port cover, spare part number USB SuperSpeed port 6 USB SuperSpeed port with HP Sleep and Charge 5 USB Type-C port with HP Sleep and Charge 6 vents 12 video, product description 1 webcam/microphone module...

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