Warranty Service Policy - Motorola 38C V100 Service Manual

Level 3 Service Manual

Warranty Service Policy

6881036B20
Finding Information
A product family is identified by the first three digits of the serial number, unless
covered by an extended warranty. Extended warranty products have two alphabetic
characters in place of the first two digits of the family code. The first digit following
the alphabetic code indicates the number of years the warranty period is in effect.
Conventions
Special characters and typefaces, listed and described below, are used in this
publication to emphasize certain types of information.
Note: Emphasizes additional information pertinent to the subject matter.
G
Caution: Emphasizes information about actions which may result in equipment
damage.
E
Warning: Emphasizes information about actions which may result in personal
injury.
E
Keys to be pressed are represented graphically. For example, instead of "Press
the Enter Key", you will see "Press
Information from a screen is shown in text as similar as possible to what
appears in the display. For example,
Information that you need to type is printed in boldface type
Revisions
Any changes that occur after manuals are printed are described in publication
revision bulletins (PMRs). These bulletins provide change information that can
include new parts listing data, schematic diagrams, and printed board layouts.
The product will be sold with the standard 12 months warranty terms and condi-
tions. Accidental damage, misuse, and extended warranties offered by retailers are
not supported under warranty. Non warranty repairs are available at agreed fixed
repair prices.
Out of Box Failure Policy
The standard out of box failure criteria applies. Customer units that fail very early
on, after the date of sale, are to be returned to Manufacturing for root cause analysis,
to guard against epidemic criteria. Manufacturing to bear the costs of early life
failure.
MOTOROLA CONFIDENTIAL - PROPRIETARY
November 20, 2000
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ALERTS
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