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LIMITED
WARRANTY
SUBURBAN RECREATIONAL VEHICLE WATER HEATER
LIMITED ONE YEAR WARRANTY
This Suburban product is warranted to the original purchaser to be free from defects in material and workmanship under normal use and
maintenance for a period of one year from date of purchase whether or not actual use begins on that date. It is the responsibility of the
consumerlowner to establish the warranty period. Suburban does not use warranty registration cards for its standard warranty. You are required
to furnish proof of purchase date through a Bill of Sale or other payment record.
Suburban will replace any parts that are found defective within the first year and will pay a warranty service allowance directly to the authorized
Suburban Service Center at rates mutually agreed upon between Suburban and its authorized service centers. Replacement parts will be shipped
FOB the shipping point within the Continental United States, Alaska and Canada to authorized service centers performing such repairs. All freight,
shipping and delivery costs shall be the responsibility of the owner. The exchanged part or unit will be warranted for only the unexpired portion of
the original warranty. Before havina warrantv re~airs made, confirm that the service aclencv is an authorized service center for Suburban. DO
NOT
PAY THE SERVICE AGENCY FOR WARRANTY REPAIRS; SUCH PAYMENTS WlLL NOT BE REIMBURSED.
Suburban reserves the right to examine the alleged defect in the water heater or component parts, and it is the owner's obligation to return the water
heater andlor component parts to Suburban or ~ t s representative. When returning a water heater, it must include all component parts and the serial
number plate. Returned component parts must be lndlv~dually tagged and identified with the water heater's model number, serial number and date
of installation.
For warranty service, the ownerluser should contact the nearest authorized Suburban Service Center, advising them of the model and serial
numbers (located on the water heater) and the nature of the defect. Transportation of the unit to and from the Service Center andlor travel expenses
of the Service Center to your location is the responsibility of the ownerluser. A listing of authorized Service Centers is included in the owner's packet
supplied with the water heater and a current listing may be obtained from Suburban. If you cannot locate an authorized service center locally, the
service agency chosen to perform warranty repairs must contact our Service Department at 423-775-21 31 for authorization. Unauthorized repairs
made will not be paid by Suburban.
LIMITED THREE YEAR WARRANTY ON TANK
The inner tank is further warranted to be free from defects.in material and workmanship for three years from the date of original purchase. A
replacement water heater will be provided under the same conditions as stated in the one year warranty EXCEPT no labor reimbursement will be
provided.
LIMITATION OF WARRANTIES
ALL IMPLIED WARRANTIES (INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY) ARE HEREBY LIMITED IN DURATION TO THE
PERIOD FOR WHICH EACH LIMITED WARRANTY IS GIVEN. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THE EXPRESSED WARRANTIES MADE IN THlS WARRANTY
ARE EXCLUSIVE AND MAY NOT BE ALTERED, ENLARGED, OR CHANGED BY ANY DISTRIBUTOR, DEALER OR OTHER PERSON
WHOMSOEVER.
SUBURBAN WlLL NOT BE RESPONSIBLE FOR:
1. Normal maintenance as outlined in the installation, operating and service instructions owner's manual including cleaning of component parts
and cleaning or replacement of the burner orifice. Any water damage arising, directly or indirectly, from any defect in the water heater or component
parts or from its use.
2. Initial checkouts and subsequent checkouts which indicate the water heater is operating properly, or diagnosis without repair.
3. Damage or repairs required as a consequence of faulty or incorrect installation or application not in conformance with Suburban instructions.
4. Failure to start and/or operate due to loose or disconnected wires; water or dirt in controls, fuel lines and gas tanks; improper gas pressure: low
voltage.
5. Cleaning or adjustment of components: electrode, burner tube, pilot and thermocouple.
6.
Costs incurred in gaining access to the water heater.
7.
Parts or accessories not supplied by Suburban.
8. Freight charges incurred from parts replacements.
9.
Damage or repairs needed as a consequence of any misapplication, abuse, unreasonable use, unauthorized alteration, improper service,
improper operation or failure to provide reasonable and necessary maintenance.
10.
Suburban products whose serial number has been altered, defaced or removed.
11. Suburban products installed or warranty claims originating outside the Continental U.S.A.. Alaska, Hawaii and Canada.
12. Damage as a result of floods, winds. lightning, accidents, corrosive atmosphere or other conditions beyond the control of Suburban.
13.
ANY SPECIAL, INDIRECT OR CONSEQUENTIAL PROPERTY, ECONOMIC OR COMMERCIAL DAMAGE OF ANY NATURE
WHATSOEVER. Some states do not allow the exclusion of incidental or consequential damages, so the above lim~tation may not apply to you.
NO REPRESENTATIVE, DEALER OR OTHER PERSON IS AUTHORIZED TO ASSUME FOR SUBURBAN MANUFACTURING COMPANY ANY
ADDITIONAL, DIFFERENT OR OTHER LIABILITY IN CONNECTION WITH THE SALE OF THlS SUBURBAN PRODUCT.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
IF YOU HAVE A PRODUCT PROBLEM
FIRST:
If your RV has its original water heater and is still under the RV manufacturer's warranty, follow the steps described in your RV owner's manual.
SECOND:
Contact a conveniently located authorized Suburban Service Center. A list of such service centers is enclosed with Suburban's Installation,
Operating and Service Instructions book. Describe to them the nature of your problem, make an appointment, if necessary, and provide for delivery
of the water heater to the selected service center.
THIRD:
Contact: Suburban Manufacturing Company
Customer Service Department
Post Office Box 399
Dayton. Tennessee 37321
(423) 775-21 3
1
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