Troubleshooting - Lennox NV35IN Care And Operation Instructions Manual

LENNOX HEARTH PRODUCTS • SIGNATURE

TROUBLESHOOTING

Before troubleshooting, ensure that the
appliance main line gas shut-off valve and
the wall switch are in the ON position. The
following troubleshoots the fireplace only to
an elementary level. For detailed remote and
ignition system troubleshooting, refer to the
instructions provided with the remote.
Detailed valve system troubleshooting
should only be performed by a qualified
service technician.
Table 13: Troubleshooting the ENVY/ENVY CD Fireplace
1. Nothing happens
when the fireplace is
turned ON/OFF.
2. The main burner
does not light and the
igniter is sparking.
3. The main Burner
comes on but then
goes out.
4. Soot is present on the
logs and glass.
20
SERIES DIRECT-VENT GAS FIREPLACES • ENVY/ENVY CD 35/40/45 • CARE AND OPERATIONS
®
a. Remote is not functioning properly.
b. Gas is not reaching the fireplace.
c. Unit is not receiving power.
a. Gas is not reaching the fireplace.
b. Loose wires to the valve.
c. Loose wires to ignition module.
d. Air in the gas line.
a. Gas is not reaching the fireplace.
b. Loose wires to the valve or ignition
module.
c. Pilot flame is not engulfing the sensor.
d. Obstructed vent system.
a. Excessive flame impingement on the logs. Properly position the logs as detailed on Page 12.
b. Improper air shutter opening.
DIAGRAMS & ILLUSTRATIONS ARE NOT TO SCALE.
Check that the wall switch plate is set to REMOTE.
Operate the fireplace from the wall plate switch.
Replace remote and/or wall switch batteries.
Check the gas supply and gas shutoff valves.
Check/replace backup batteries behind the wall plate.
Check building circuit breakers to ensure power is ON
to the fireplace.
Check the gas supply and gas shutoff valves.
Check control compartment for any obviously loose
wiring (call a service technician, if necessary).
Check control compartment for any obviously loose
wiring (call a service technician, if necessary).
Purge gas line of air (call a service technician if
required).
Check the gas supply and gas shutoff valves.
Check control compartment for any obviously loose
wiring (call a service technician, if necessary).
Call a service technician.
Call a service technician.
Open the air shutter by pushing in the rod.