Mitel 5220 User Manual
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Mitel 5220 User Manual

Mitel ip phone user guide 5220
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Summary of Contents for Mitel 5220

  • Page 1 USER GUIDE...
  • Page 2 3300 ICP - 7.0...

  • Page 3: Table Of Contents

    Contents ABOUT YOUR PHONE Using the 5220 IP Phone in Remote Mode About Feature Access Codes For Users on Resilient 3300 ICP Systems TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Protect your hearing Adjusting the viewing angle...
  • Page 4 CALL HANDLING Hold Transfer Conference Conference Split Add Held Swap Call Forward Call Forward - Remote Call Forward - End Chaining Call Forward - Forced Call Forward - Override Messaging - Advisory Messaging - Callback Messaging - Cancel Callback Messaging - Cancel All Callbacks USING ADVANCED FEATURES Account Codes Attendant Call Hold - Remote Retrieve...
  • Page 5 USING THE LINE INTERFACE MODULE Making and Answering Calls Using the Analog key Making and Answering Calls Using the Failover Mode -iii-...

  • Page 6: About Your Phone

    ABOUT YOUR PHONE The M 5220IP phone has ten fixed-function keys ITEL ETWORKS ( SUPERKEY, TRANS/CONF, REDIAL, MESSAGE, HOLD, CANCEL, SPEAKER, MICROPHONE, with built-in status indicators. The personal key on the bottom right is always your Prime Line; the remaining personal keys can be programmed Feature keys (for example, Swap).
  • Page 7 1. Display 2. Message Waiting Indicator 3. Softkeys 4. Fixed-Function Keys 5. Volume Control 6. Programmable Feature Keys...

  • Page 8: Using The 5220 Ip Phone In Remote Mode

    On hold at another phone Flashing slow on/fast off Using the 5220 IP Phone in Remote Mode Remote Mode allows the 5220 IP Phone to be used in the home or in other locations away from the office. For information on how to program the 5220 IP Phone for remote operation, refer to the Remote IP Phones Guide available at www.mitel.com...

  • Page 9: Tips For Your Comfort And Safety

    TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information.

  • Page 10: Customizing Your Phone

    CUSTOMIZING YOUR PHONE Ringer Control To adjust the Ringer Volume while the phone is ringing: Press To adjust the Ringer Pitch while the phone is idle: 1. Press SUPERKEY. 2. Press the No softkey until "Ringer Adjust?" appears. 3. Press the Yes softkey. 4.

  • Page 11: Feature Keys

    Feature Keys You can use the SUPERKEY on your phone or the Desktop Tool to program the personal keys. The Desktop Tool is a browser-based interface that makes programming quick and easy. For more information on using the Desktop Tool, please contact your System Administrator.

  • Page 12: Making And Answering Calls

    MAKING AND ANSWERING CALLS Make a call 1. Lift the handset. 2. If you want to use a Non-Prime Line, press a Line Appearance key. 3. Dial the number, Press a Speed Call key. Press REDIAL. Answer a call Lift the handset. Press the flashing Line appearance key and lift the handset.

  • Page 13: Emergency Calls

    Emergency Calls Warning for emergency number dialing: Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area. There are two methods of dialing emergency numbers, based on the programming of your 3300 ICP: Emergency Call Routing NOT programmed Emergency Call Routing programmed Caution: Verify with your System Administrator which type of emergency number dialing you can use.

  • Page 14: Phonebook

    To make an Emergency Call using the Line Interface Module line, when the IP connection has failed: 1. Lift the handset. 2. Press the Line Interface Module key that you have programmed. The set indicates IP FAIL: ANALOG CALL. 3. Dial your Local Emergency Number. EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMED Note: This procedure is in addition to the methods described above.

  • Page 15: Redial

    Redial To redial the last number that you manually dialed: 1. Lift the handset. 2. Press REDIAL. Redial - Saved Number To save the last number that you manually dialed: 1. Lift the handset. 2. Dial **79. To Redial a saved number: 1.

  • Page 16: Speed Call Keys

    Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi-digit password, for instance). To dial a stored Speed Call number: 1.

  • Page 17: Speed Call - Personal

    Speed Call - Personal To dial a stored personal Speed Call number: 1. Lift the handset. 2. Dial *58. 3. Enter an index number between 00 and 09. To store a personal Speed Call number: 1. Lift the handset. 2. Dial *67. 3.

  • Page 18: Handsfree Operation

    Handsfree Operation To use Handsfree Operation to make calls: 1. If you want to use a Non-Prime Line, press a Line Appearance key. 2. Dial the number. 3. Communicate by using the speaker and the microphone. To use Handsfree Operation to answer calls: 1.

  • Page 19: Auto-Answer

    Auto-Answer To enable or disable Auto-Answer: 1. Press SUPERKEY. 2. Press the No softkey until "Auto Answer?" appears. 3. Do one of the following: To enable Auto-Answer, press the TurnOn softkey. To disable Auto-Answer, press the TurnOff softkey. To answer a call when you hear ringback: Communicate by using the speaker and the microphone.

  • Page 20: Call Handling

    CALL HANDLING Hold To place a call on Hold: Press Hold. To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another station: Press the flashing line key. Dial **1 and the number of the station that placed the call on Hold.

  • Page 21: Conference

    Conference To form a Conference when a two-party call is already in place, or to add another party to an existing Conference: 1. Press TRANS/CONF. 2. Dial the number of the next party. 3. Wait for an answer. 4. Press TRANS/CONF. To leave a Conference: Hang up.

  • Page 22: Call Forward

    Call Forward Call Forward lets you redirect incoming calls to an alternate number. Always redirects all incoming calls regardless of the state of your phone. B-Int redirects internal calls when your phone is busy, and B-Ext redirects external calls when your phone is busy. NA-Int redirects internal calls after several rings if you don't answer, and NA-Ext redirects external calls after several rings if you don't answer.

  • Page 23: Call Forward - Remote

    Call Forward - Remote To forward calls from a remote station to your current location: 1. Press SUPERKEY. 2. Press the No softkey until "Call Forwarding?" appears. 3. Press the Yes softkey. 4. Press the Next softkey until "I Am Here" appears. 5.

  • Page 24: Call Forward - Forced

    Call Forward - Forced To force an incoming call to be forwarded: Press the Forward softkey. Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial *1*. 3. Dial the extension number. Messaging - Advisory To turn Messaging - Advisory on: 1.

  • Page 25: Messaging - Callback

    Messaging - Callback To leave a message waiting indication on a phone when you hear busy or ringback tone: Press MESSAGE or the Callback softkey. To respond to a message waiting condition on your phone: 1. Press MESSAGE. 2. If a password is required, dial your password and press the Enter softkey.

  • Page 26: Messaging - Cancel Callback

    To set, change, or clear a password (up to 7 digits, not including 0): 1. Press SUPERKEY. 2. Press the No softkey until "Set Password?" appears. 3. Press the Yes softkey. 4. Do one of the following: To enter a new password, enter your password. To change or clear your password, enter your current password.

  • Page 27: Using Advanced Features

    USING ADVANCED FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call: 1. Press SUPERKEY. 2. Press the Yes softkey. 3. Dial the Account Code digits. 4.

  • Page 28: Call Park

    Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the requested party.

  • Page 29: Call Pickup

    Call Pickup To answer a call that is ringing at another station in your Pickup Group: 1. Lift the handset. 2. Press the Pickup softkey. To answer a call that is ringing at a station not in your Pickup Group: 1.

  • Page 30: Override

    Override To use Override when you encounter busy or DND tone: Press the Intrude feature key. Paging To use Paging: 1. Lift handset. 2. Press the Pager feature key. 3. Dial the Paging zone number (if required). 4. Make the announcement. -25-...

  • Page 31: Direct Paging

    Direct Paging Direct Paging allows you to page a party through their phone speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call. To page a party: 1.

  • Page 32: Reminder

    Reminder To program a Reminder: 1. Press SUPERKEY. 2. Press the No softkey until "Timed Reminder?" appears. 3. Press the Yes softkey. 4. Enter the time in 24-hour format. 5. Press the Save softkey. To view, change, and/or cancel a pending Reminder: 1.

  • Page 33: Headset Operation (With Feature Control Switch)

    Headset Operation (with Feature Control Switch) IMPORTANT NOTE: Mitel Networks Headsets with Feature Control Switch must be installed in the dedicated headset jack (the jack nearest the front of the phone). Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick-disconnect plug restores handset operation.

  • Page 34: Group Paging / Meet Me Answer

    Group Paging / Meet Me Answer Group Paging allows you to page a group of phones through their built-in speakers. You can belong to to as many as three paging groups with one group designated as your "prime" group. When you need to respond to a Group Page but don't know the identity or extension number of the paging party, use the Meet Me Answer feature.

  • Page 35: Record A Call

    Record a Call This feature uses your voice mail system to record your phone conversations. Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator. To start recording while on a two-party call: Press the Record Call key.

  • Page 36: Hot Desking

    Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. Simply log in at the phone using your assigned Hot Desk User Extension Number and the phone immediately assumes all your speed dials, features keys, call forwarding setup, and line appearances - even your language preference for the display.

  • Page 37: Call History

    Call History Call History keeps track of the names (if available) and telephone numbers of missed calls, answered incoming external calls, and outgoing external calls. Once enabled on your phone by your system administrator, it functions automatically. To display the call history, and view call detail: 1.

  • Page 38: Tag Call

    Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call. Using the tag, your system administrator or telephone company can identify the source of the call and provide this information to appropriate personnel or authorities.

  • Page 39: Using The Line Interface Module

    USING THE LINE INTERFACE MODULE The 5220 IP Phone supports the Mitel Line Interface Module. The Line Interface Module allows you to make and receive calls over an analog line (Line Interface Module line) connected to your phone. The Line Interface...
  • Page 40 Making and Answering Calls Using the Analog key To make a call using the Analog line: 1. Lift the handset. 2. Press the key you programmed as Line Interface Module. ANALOG CALL is displayed. 3. Dial the number. Note: When you make an external call over the analog line, a prefix dialing number is not required.
  • Page 41 To switch between the current call and the held call when one of the calls is using the analog line, do one of the following: If your current call is using the analog line, press the flashing Line key of the held call.
  • Page 42 , ® Trademark of Mitel Networks Corporation. © Copyright 2006, Mitel Networks Corporation. All rights reserved.

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