Mitel 5212/5224 User Manual
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Mitel 5212/5224 User Manual

Mitel user guide ip phone 5212/5224
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Summary of Contents for Mitel 5212/5224

  • Page 1 USER GUIDE...
  • Page 2 3300 ICP 7.0...

  • Page 3: Table Of Contents

    5224 IP Phone Line Interface Module TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Protect your hearing Adjust the viewing angle CUSTOMIZING YOUR 5212/5224 IP PHONE Ringer Control Handset Receiver Volume Control Speaker Volume Control Display Contrast Control...
  • Page 4 MAKING AND ANSWERING CALLS Make a call Answer a call Emergency Calls Phonebook (5224 IP Phone only) Redial Redial Speed Call Keys Speed Call Handsfree Operation Auto Group Listen CALL HANDLING Hold Mute Transfer Conference Conference Split Add Held (5224 IP Phone only) Swap Call Forward Call Forward - Remote (I'm Here)
  • Page 5 USING ADVANCED FEATURES Account Codes Attendant Call Hold - Remote Retrieve Call Park Call Pickup Campon Do Not Disturb Override Paging Direct Paging Direct Paging - Handsfree Answerback Enabled Direct Paging - Handsfree Answerback Disabled Reminder (5224 IP Phone only) Headset Operation Headset Operation (with Feature Control Switch) Music...

  • Page 6: About Your Phone

    ABOUT YOUR PHONE The Mitel 5212 and 5224 IP Phones are full-feature, dual port, dual mode telephones that provide voice communication over an IP network. Each features a back-lit liquid crystal display (LCD) screen, display-assisted access to features, on-hook dialing and off-hook voice announce with handsfree answerback, and a large ring/message indicator.
  • Page 7 The 5212 IP Phone...
  • Page 8 The 5224 IP Phone...

  • Page 9: Elements Of Your Phone

    Elements of Your Phone Feature 1 Display 2 Softkeys (5224 IP Phone only) 3 Ring/Message Indicator 4 Volume, Speaker and Mute Controls Function Provides a two–line, 20–character liquid crystal display (LCD) viewing area that assists you in selecting and using phone features, accessing your voice mail, and identifying callers.
  • Page 10 Feature 5 Fixed Function Keys Give you access to the following phone functions: 6 Keypad 7 Programmable Personal Keys and Designation Card Function (SUPERKEY) : provides access to menus for your phone's additional features. Note : When navigating through Superkey menu options, press (CANCEL) or one menu level.
  • Page 11 9 Handset IMPORTANT NOTE FOR HEADSET USERS: Mitel Networks Headsets with Feature Control Switch must be installed in the dedicated headset jack on the back of the phone. Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick–disconnect plug restores handset operation.

  • Page 12: Selecting Menu Options

    For information on how to program your IP Phone for remote operation, refer to the Remote IP Phones Guide available at www.mitel.com About Feature Access Codes Use of some features requires dialing access codes. The codes are flexible and may be different than those in this guide.

  • Page 13: For Users On Resilient 3300 Icp Systems

    For Users on Resilient 3300 ICP Systems If during a call, you hear two beeps repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system. The call continues but some of the keys and features on your phone function differently. The keys and most features begin working normally again after you hang up.

  • Page 14: Protect Your Hearing

    Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level. IMPORTANT NOTE FOR HEADSET USERS: Mitel Headsets with Feature Control Switch must be installed in the dedicated headset jack (the jack on the back of the phone).

  • Page 15: Customizing Your 5212/5224 Ip Phone

    CUSTOMIZING YOUR 5212/5224 IP PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: Press ( UP ) or To adjust the Ringer Pitch while the set is idle: 1. Press ( SUPERKEY ). . 2. Press # or the No softkey until "Ringer Adjust?" appears.

  • Page 16: Speaker Volume Control

    Speaker Volume Control To adjust the Speaker Volume when making an on–hook call or when listening to background music: Press ( UP ) or Display Contrast Control To adjust the Display Contrast while your set is idle: Press ( UP ) or ( DOWN ).

  • Page 17: Feature Keys

    Feature Keys You can use ( SUPERKEY ) on your phone or the Desktop Tool to program the personal keys as feature keys. The Desktop Tool is a browser– based interface that makes programming quick and easy. For more information on using the Desktop Tool, please contact your System Administrator.

  • Page 18: Language Change

    Language Change To change the display language: 1. Press ( SUPERKEY ). 2. Press # or the No softkey until "Language?" appears. 3. Press * or the Yes softkey. 4. Press * or the Change softkey. 5. Press # or the No softkey until the desired language appears. 6.

  • Page 19: Emergency Calls

    Emergency Calls Warning for emergency number dialing: Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area. There are two methods of dialing emergency numbers, based on the programming of your 3300 ICP: Emergency Call Routing NOT programmed Emergency Call Routing programmed Caution: Verify with your System Administrator which type of emergency number dialing you can use.
  • Page 20 To make an Emergency Call using the Line Interface Module line, when the IP connection has failed: 1. Lift the handset. 2. Press the Line Interface Module key that you have programmed. The set indicates IP FAIL: ANALOG CALL. 3. Dial your Local Emergency Number. EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMED Note: This procedure is in addition to the methods described above.

  • Page 21: Phonebook (5224 Ip Phone Only)

    Phonebook (5224 IP Phone only) To use Phonebook: : Press (SUPERKEY). Press the Yes softkey when "Phonebook?" appears. Enter the last name of the desired party, as follows: For each letter in the name, press the appropriate key on the keypad until the letter is shown in the display.

  • Page 22: Speed Call Keys

    Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi–digit password, for instance). To dial a stored Speed Call number: 1.

  • Page 23: Speed Call

    Speed Call – Personal To dial a stored personal Speed Call number: 1. Lift the handset. 2. Dial *58. 3. Enter an index number between 00 and 09. To store a personal Speed Call number: 1. Lift the handset. 2. Dial *67. 3.

  • Page 24: Handsfree Operation

    Handsfree Operation To use Handsfree to make a call: 1. If you want to use a Non–Prime Line, press a Line Appearance key. Note: Your administrator must program Line Appearances to your phone. 2. Dial the number. 3. Begin speaking when the called party answers. Your phone's Handsfree microphone and Handsfree speaker transmit and receive audio.

  • Page 25: Auto

    Auto–Answer To enable or disable Auto–Answer: Press the Auto–Answer feature key. To enable or disable Auto-Answer on a 5224 IP Phone only: 1. Press ( SUPERKEY ). 2. Press the No softkey until "Auto Answer?" appears. 3. Do one of the following: To enable Auto-Answer, press the TurnOn softkey.

  • Page 26: Call Handling

    CALL HANDLING Hold To place a call on Hold: Press ( HOLD ). To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another phone, do one of the following: Press the flashing line key.

  • Page 27: Transfer

    Transfer To Transfer an active call: 1. Press ( TRANS/CONF ). 2. Dial the number of the third party. 3. Do one of the following: To complete the Transfer, hang up. To announce the Transfer, wait for an answer, consult, and hang up. To cancel the Transfer, press To transfer an active call during headset operation: 1.

  • Page 28: Add Held (5224 Ip Phone Only)

    Add Held (5224 IP Phone only) To move a call on hold to another line appearance: 1. Press an available line key. 2. Press the AddHeld softkey. 3. Press the flashing line key. To add a call on Hold to an existing conversation or conference: 1.

  • Page 29: Call Forward

    Always redirects all incoming calls regardless of the state of your telephone. B–Int redirects internal calls when your telephone is busy. B–EXt redirects external calls when your telephone is busy. NA–Int redirects internal calls after several rings if you don't answer.
  • Page 30 To turn Call Forward on and off (once it has been programmed): 1. Press ( SUPERKEY ). 2. Press # or the No softkey until "Call Forwarding?" appears. 3. Press * or the Yes softkey . 4. Press # or the Next softkey until the type of Call Forward appears. . 5.

  • Page 31: Call Forward - Remote (I'm Here)

    Call Forward - Remote (I'm Here) To forward calls from a remote station to your current location: 1. Press ( SUPERKEY ). 2. Press # or the No softkey until "Call Forwarding?" appears. 3. Press * or the Yes softkey. 4.

  • Page 32: Call Forward - End Chaining

    Call Forward - End Chaining To ensure that calls do not get forwarded again by the destination number: 1. Lift the handset. 2. Dial 64. 3. Hang up. To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2.

  • Page 33: Messaging - Advisory

    Messaging - Advisory Advisory Messaging enables you to select a notice that appears on your phone display to inform people visiting your desk of your whereabouts. Select from a variety of advisory messages, including "On vacation", "In a meeting", or "Out to Lunch". To turn Messaging - Advisory on: 1.

  • Page 34: Messaging - Callback

    Messaging - Callback To leave a Callback Message when you hear busy or ringback tone: Press ( MESSAGE ) or, on a 5224 IP Phone only, press the Callback softkey. To respond to a message waiting condition on your 5212 IP Phone: 1.

  • Page 35: Messaging - Cancel Callback

    On a 5224 IP Phone only, you can set, change, or clear a password (up to 7 digits, not including 0): 1. Press ( SUPERKEY ). 2. Press the No softkey until "Set Password?" appears. 3. Press the Yes softkey. 4.

  • Page 36: Using Advanced Features

    USING ADVANCED FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call on a 5212 IP Phone: 1. Press ( TRANS/CONF ). 2.

  • Page 37: Call Park

    Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the requested party.

  • Page 38: Call Pickup

    Call Pickup To answer a call that is ringing at another phone in your Pickup Group: 1. Lift the handset. 2. Press the Pickup feature key or the Pickup softkey. To answer a call that is ringing at a station not in your Pickup Group: 1.

  • Page 39: Override

    Override To use Override when you encounter busy or Do Not Disturb tone: Press the Intrude feature key. Paging To use Paging: 1. Lift handset. 2. Press the Pager feature key. 3. Dial the Paging zone number (if required). 4. Make the announcement. Direct Paging Direct Paging allows you to page a party through the party’s handsfree speaker.

  • Page 40: Direct Paging - Handsfree Answerback Enabled

    Direct Paging - Handsfree Answerback Enabled When you receive a Direct Page, Handsfree Answerback automatically establishes a Handsfree call on your phone after a single burst of tone. Your administrator enables or disables Handsfree Answerback on your phone. After your administrator enables Handsfree Answerback, you can choose to turn it on or off directly from your phone.
  • Page 41 To answer a call using Handsfree Answerback: Phone state before Page arrives Phone is idle and MUTE is flashing You are on a handset or headset call, and MUTE is OFF You are on a MUTED handset/headset call, OR, you are on a Handsfree call To end a Handsfree Answerback call: Press either...

  • Page 42: Direct Paging - Handsfree Answerback Disabled

    Direct Paging - Handsfree Answerback Disabled Your administrator enables or disables Handsfree Answerback and you can also turn it on or off on your phone. To turn Handsfree Answerback off, see "Direct Paging – Handsfree Answerback Enabled" elsewhere in this guide. When Handsfree Answerback is disabled on your phone and you receive a Direct Page, the Direct Page is indicated by a single burst of tone.

  • Page 43: Reminder (5224 Ip Phone Only)

    To end a Direct Page call, do one of the following: Hang up the handset to end a handset call. Press ( SPEAKER ) to end a Handsfree call. Press ( CANCEL ). Note: When the Handsfree Direct Page call ends, the (MUTE) key light returns to the state it was in before the call was established.

  • Page 44: Headset Operation

    Headset Operation To enable Headset Operation: Press the Headset feature key. To answer a call (when Auto Answer is disabled): Press the flashing line key. To hang up: Press ( CANCEL ). To mute your headset microphone: Press the (MUTE) key. The light turns ON. To turn mute off and return to the conversation: Press the (MUTE) key.

  • Page 45: Headset Operation (With Feature Control Switch)

    Headset Operation (with Feature Control Switch) IMPORTANT NOTE: Mitel Networks Headsets with Feature Control Switch must be installed in the dedicated headset jack on the back of the phone. Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick–disconnect plug restores handset operation. If handset operation is required for an extended period of time, you should press the Headset feature key to return the telephone to handset mode.

  • Page 46: Music

    Music To turn Music on and off on a 5212 IP Phone when the phone is idle: Press the Music feature key. To turn Music on and off on a 5224 IP Phone when the phone is idle: 1. Press the ( SUPERKEY ).

  • Page 47: Group Paging / Meet Me Answer

    Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built–in speakers. You can belong to to as many as three paging groups with one group designated as your "prime" group. When you need to respond to a Group Page but don't know the identity or extension number of the paging party, use the Meet Me Answer feature.

  • Page 48: Record A Call

    Record a Call This feature uses your voice mail system to record your telephone conversations. Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator.

  • Page 49: Hot Desking

    Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. Simply log in at the phone using your assigned Hot Desk User Extension Number and the phone immediately assumes all your speed dials, features keys, call forwarding setup, and line appearances –...
  • Page 50 To log out of Hot Desking 5224 IP Phone (the phone must be idle): 1. Press the HotDesk softkey. 2. Press the Logout softkey. 3. Press the Confirm softkey. Note: Your profile can only be active on one phone at a time. If you log in from another phone without logging out from the first one, the system will automatically deactivate your profile on the first phone.

  • Page 51: Tag Call

    Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call. Using the tag, your system administrator or telephone company can identify the source of the call and provide this information to appropriate personnel or authorities.

  • Page 52: Call History

    Call History Call History keeps track of the names (if available) and telephone numbers of missed calls, answered incoming external calls, and outgoing external calls. Once enabled on your phone by your system administrator, it functions automatically. To display the call history, and view call detail: 1.
  • Page 53 To return a call: 1. Display the call you want to return. 2. Do one of the following: If the call is internal, and the caller name is known, press * or the Call sofkkey. For unknown numbers, the Call option is not displayed. If the call is external, and you normally need to precede external calls with a digit such as 9, it is likely that your system administrator has programmed your system to insert the 9 for you.

  • Page 54: Night Answer

    Night Answer Office telephone systems are often placed into Night Answer after regular hours. Calls then ring alternate answer points—either designated extensions or a night bell. You can dial the Trunk Answer From Any Station (TAFAS) code to answer calls ringing the night bell. If permitted by system programming, you can put your phone into one of two night answer modes, Night1 or Night2.

  • Page 55: Release

    Press the Release feature key or the Release softkey. Mobile Extension Mitel Mobile Extension is a software solution that enables you to twin your desk phone with an external PSTN-connected phone (your cell phone, for example). Calls arriving at the desk phone ring the cell phone simultaneously, until one or the other is answered, or if unanswered, are forwarded to voice mail.

  • Page 56: Line Interface Module Mode

    LINE INTERFACE MODULE MODE Make A Call To make a call using the Line Interface Module line: 1. Lift the handset. 2. Press the Line Interface Module key. ANALOG CALL appears on the display. 3. Dial the number to make the call. Notes: When making external calls over the Line Interface Module line, a prefix (e.g.
  • Page 57 To answer a waiting Line Interface Module call, or to return to the original Line Interface Module call, do one of the following: Press and release the hookswitch. Press ( CANCEL ). Press the Line Interface Module key. Hold a Call To put a current call on hold to answer an incoming Line Interface Module call: Press the flashing Line Interface Module key.

  • Page 58: Failover Mode

    FAILOVER MODE Make A Call To make a call using the Line Interface Module line during an IP connection failure: 1. Lift the handset. IP FAIL: ANALOG CALL appears on the display. 2. Dial the number to make the call. Answer A Call To answer a call using the Line Interface Module line during an IP connection failure:...
  • Page 59 , ® Trademark of Mitel Networks Corporation. © Copyright 2006, Mitel Networks Corporation. All rights reserved.

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52245212

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