In Case Of Difficulty - AT&T 1726 User Manual

I N C A S E O F D I F F I C U LT Y
If you have difficulty operating this
product, try the suggestions below.
For Customer Service, visit our website
at www.telephones.att.com or call
1 800 222–3111. Please retain your
receipt as your proof of purchase.
Messages Are Incomplete
• The system can accept messages up to
three minutes long. If a caller leaves a
very long message, part of it might be
lost when the system disconnects the
call after three minutes.
• If the caller pauses for more than
seven seconds, the system stops
recording and disconnects the call.
• If the system's memory fills up during
a message, the system stops recording
and disconnects the call.
System Will Not Record Messages
• When memory is full, saved messages
must be deleted before new messages
can be recorded.
• If AO (announce only) is selected, no
messages will be recorded.
Incoming Messages are Not Heard
During Recording
Press VOLUME + until volume is at
•
desired level.
• Make sure Call Screening is not set
to OFF.
System Takes Longer Than Usual
To Respond
If there are many messages recorded,
the system may take longer than usual to
respond audibly.
System Does Not Respond To Remote
Commands
• Make sure you are calling from a touch
tone phone. When you dial a number,
you should hear tones. If you hear
clicks instead, the phone is not a touch
tone telephone.
• The answering system may not detect
the Remote Access Code while your
announcement is playing. Try waiting
until the announcement is over before
entering the code.
• There may be noise interference on
the phone line you are using. Press
dial buttons firmly.
• Make sure you are entering your
Remote Access Code correctly.
• You might be calling from a phone
that sends tones too short for your
answering system to detect.
• If there are many messages recorded,
the system may take longer than usual
to respond.
System Does Not Answer After Correct
Number of Rings
• If the Toll Saver feature is on, the
number of rings changes from four to
two, or six to four, when you have new
messages waiting.
• In some cases, the system might be
affected by the ringing system used
by the local telephone company.
• If the system's memory is full or the
system is off, the system answers after
10 rings.
• When Number Announce is on and
Number of Rings is set to 2, system
answers after three rings so it can
announce caller's number.
• If AO (announce only) is selected and
no announcement is recorded, system
answers after 10 rings and announces
"No announcement."
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