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OWNER
RELATIONS
The satisfaction and goodwill of
the owners of Chevrolet products
are of primary concern to your
dealer and the Chevrolet Motor
Division. Normally, any problems
that arise in connection with the
sales transaction or the operation
of your car will be handled by your
dealer's Sales or Service Depart-
ments.
It
is recognized, however,
that despite the best intentions of
everyone concerned, misunder-
standings will sometimes occur.
If
you have a problem that has not
been handled to your satisfaction
through normal channels, we sug-
gest that you take the following
steps:
STEP ONE-Discuss your prob-
lem with a member of dealer-
ship management. Frequently,
77
complaints are the result of a
breakdown in communications and
can quickly be resolved by a mem-
ber of the dealership management.
If
the problem already has been re-
viewed with the Sales Manager or
St(rvice Manager, contact the
Dealer himself or the General
Manager.
STEP TWO-Contact the Chev-
rolet Zone Office closest to you
listed on the following pages.
When it appears that your problem
cannot be readily resolved by the
dealership without additional as-
sistance, the matter should be
called to the attention of the Zone's
Owner Relations Department and
the following information pro-
vided:
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