Troubleshooting Guide - ButterBall 23011114 Operation Manual & Safety Instructions

HOW TO CLEAN UNIT
WARNING
Do not place control panel under running
•
water. Immersing control panel and cord can
cause electrocution.
Masterbuilt recommends cleaning unit prior to use.
Clean lid, inner pot, valve spout, lifting hook and
basket with a damp cloth or sponge using a mild
detergent. Rinse and dry thoroughly.
Clean outer shell, cord, control panel and element
with a damp cloth or sponge using a mild detergent.
Dry thoroughly. NEVER put these parts in a
dishwasher or submerge in water.
SYMPTOM
Power light won't come on.
If none of these solutions work, reset
unit (see page 7). If unit still does
not work, contact Masterbuilt
at 1-800-489-1581.
Power light is on, unit isn't heating.
Unit takes excessive amount of time
to heat up (longer than 1 hr 15 mins).
Appliance overheats, then shuts off.

TROUBLESHOOTING GUIDE

Unit not plugged into wall.
Break-away cord is loose or not
connected.
Control Panel is not attached to outer
shell correctly.
Household fuse tripped.
Reset tripped on controller.
Temperature dial has not been set.
Temperature setpoint already
reached.
Unit plugged into an extension cord.
Lid not in place.
Temperature sensor malfunctioning,
overheat sensor shutting unit off.
No oil or water in pot.
If symptom is not listed here OR in FAQ section,
please contact Masterbuilt at 1-800-489-1581.
STORAGE & MAINTENANCE
•
Disconnect electric cord from outlet, before
cleaning, servicing and/or re moving heating
element. Electrical shock can result in personal
injury or death.
Do not pour used oil in sink. Drain it back
•
into oil containers.
CAUSE
Check wall connection.
Disconnect and reconnect power
cord sections.
Remove and reinstall. Make sure
control panel is mounted onto the
outer shell bracket to engage safety
switch.
Make sure other appliances are not
operating on the same electrical
circuit. Check household fuses.
See reset function on pg 7.
Unit will not begin heating until
temperature is set.
Allow unit to cool below setpoint or
enter higher setpoint.
Place unit close to an outlet so an
extension cord is not needed.
Close lid on unit to retain heat.
Contact Masterbuilt at
1-800-489-1581.
Fill pot and reset controller (see reset
function pg 7).
CAUTION
Turn appliance off, unplug and
let cool for 2 hours if using
water, 5 hours if using oil
before cleaning or storing.
POSSIBLE SOLUTION
8