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HP ProBook 4445s Maintenance And Service Manual

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HP ProBook 4445s Notebook PC
HP ProBook 4446s Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP ProBook 4445s

  • Page 1 HP ProBook 4445s Notebook PC HP ProBook 4446s Notebook PC Maintenance and Service Guide...
  • Page 2 SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External Component Identification ....................... 7 Top ............................... 7 TouchPad ..........................7 Lights ........................... 8 Buttons, speakers, and fingerprint reader (select models only) ........... 9 Keys - Windows models ....................11 Keys - SUSE Linux models ........................ 12 Front ..............................
  • Page 6 Packaging and transporting guidelines ..........35 Workstation guidelines ..............35 Equipment guidelines ............... 36 Component replacement procedures ....................37 Service tag ......................... 37 Battery ..........................38 Bottom door ........................39 Optical drive ........................40 Hard drive .......................... 43 Memory modules ....................... 45 WLAN/Bluetooth combo card ....................
  • Page 7 Specification information in Device Manager ................... 101 7 Backup and recovery ..........................103 Windows 7 - Backup and recovery ....................103 Creating recovery media with HP Recovery Disc Creator ..........104 Creating recovery media ................. 104 Backing up your information .................... 104 Performing a system recovery ..................
  • Page 8 Using Windows 8 operating system media (purchased separately) ....110 Using Windows Refresh for quick and easy recovery ........110 Remove everything and reinstall Windows ............. 111 Using HP Software Setup ................111 SUSE Linux - Backup and recovery ....................112 Creating backups ......................112 Backing up your information ....................

  • Page 9: Product Description

    Product description Category Description 4445s 4446s (UMA) (disc) Product Name HP ProBook 4445s Notebook PC √ HP ProBook 4446s Notebook PC √ Processors (Accelerated AMD A6-4400M, 3.2-GHz Max/2.7-GHz Base, 1-MB L2 cache, dual- √ √ Processing Unit [APU]) core, 35W Graphics: HD 7520G AMD-A8 4500M, 2.8-GHz Max/1.9-GHz Base, 4-MB L2 cache, quad-...
  • Page 10 ● 4096 (4096 × 1) ● 2048 (2048 × 1) Hard drives Supports 7-mm, 9.5-mm, 12.7-mm, and 6.35-cm (2.50-in) SATA hard √ √ drives with HP 3D DriveGuard Customer-accessible √ √ Supports the following drives: √ √ ● 750-GB, 7200 rpm (2.5 in) ●...
  • Page 11 Category Description 4445s 4446s (UMA) (disc) Supports the following WLAN formats: √ √ ● Ralink RT5390F 802.11 b/g/n 1×1 PCIe HMC ● Ralink RT3290LE 802.11 b/g/n 1x1 WiFi and Bluetooth 4.0 Combo Adapter ● Ralink RT5390R 802.11 b/g/n 1x1 WiFi Adapter ●...
  • Page 12 Category Description 4445s 4446s (UMA) (disc) Operating system Preinstalled: Windows 7 Professional 64 with Microsoft Basics √ √ Windows 7 Home Premium 64 with Microsoft Basics √ √ Windows 8 ML 64 with Microsoft Basics √ √ Windows 8 PRO 64 with Microsoft Basics √...
  • Page 13 Category Description 4445s 4446s (UMA) (disc) Windows 8 ML 64 with Microsoft Office 2010 Transition OPK √ √ (excludes Japan) Windows 8 EM 64 with Microsoft Office 2010 Transition OPK √ √ (excludes Japan) Windows 8 CH 64 with Microsoft Office 2010 Transition OPK (Peoples √...
  • Page 14 Category Description 4445s 4446s (UMA) (disc) Optical drive √ √ Memory module √ √ WLAN module √ √ Keyboard √ √ Chapter 1 Product description...

  • Page 15: External Component Identification

    External Component Identification TouchPad Component Description TouchPad on/off button Turns the TouchPad on and off. TouchPad zone Moves the pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 16: Lights

    Lights NOTE: Refer to the illustration that most closely matches your computer. Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep/Suspend state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.

  • Page 17: Buttons, Speakers, And Fingerprint Reader (Select Models Only)

    Buttons, speakers, and fingerprint reader (select models only) NOTE: Refer to the illustration that most closely matches your computer.
  • Page 18 Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep/Suspend. ● When the computer is in the Sleep/Suspend state, press the button briefly to exit Sleep/Suspend.

  • Page 19: Keys - Windows Models

    Keys - Windows models NOTE: Refer to the illustration that most closely matches your computer. Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key or the key.

  • Page 20: Keys - Suse Linux Models

    Keys - SUSE Linux models Component Description Executes frequently used system functions when pressed in combination with a function key. Operating system logo key Displays the operating system menu. Function keys Execute frequently used system functions when pressed in combination with the key.

  • Page 21: Front

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. In Windows 8: To access this guide, select the HP Support Assistant app on the Start screen, select My computer, and then select the User guides. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 22: Right

    Right Component Description USB 2.0 ports (2) Connect optional USB devices. Optical drive (select models only) Reads to an optical disc. NOTE: On select models, the optical drive also writes to an optical disc. ● Optical drive light (select models only) On: The optical drive is being accessed.

  • Page 23: Display

    Component Description ● AC adapter/battery light Amber: The computer is connected to external power and the battery is charged from 0 to 90 percent. ● White: The computer is connected to external power and the battery is charged from 90 to 99 percent. ●...
  • Page 24 Environmental Notices that applies to your country or region. These notices are located in Help and SupportTo access this guide in Windows 8, select the HP Support Assistant app on the Start screen, select My computer, and then select the User guides.

  • Page 25: Bottom

    Bottom NOTE: Your computer may look slightly different from the illustration in this section. Component Description ● Battery and service door release latches Release the battery from the battery bay by sliding the release latches one time. ● When the battery has been removed from the battery bay, release the service door from the computer by sliding the release latches a second time.

  • Page 26: Identifying The Bottom Parts Of The Computer

    Component Description Service door Protects the hard drive bay, the wireless LAN (WLAN) module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 27 Component Description Memory modules Hard drive WLAN module slot (select models only) Identifying the bottom parts of the computer...

  • Page 28: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ● Product name (1). This is the product name affixed to the front of the computer. ●...

  • Page 29: Pcid Label

    PCID Label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The following image illustrates label location. NOTE: Computer layout may vary between models. The PCID label used on WIndows 7 and SUSE Linux models is shown below. The PCID label used on Windows 8 models is shown below.

  • Page 30: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 31 Item Description Spare part number Display panel 35.6-cm (14.0-inch), anti-glare, without webcam 683785-001 35.6-cm (14.0-inch), anti-glare, with webcam 683786-001 35.6-cm (14.0-inch), BrightView, without webcam 683787-001 35.6-cm (14.0-inch), BrightView, with webcam 683788-001 Keyboard (includes cable) For use in models using Windows 7 683657-xxx NOTE: For a detailed list of available keyboards, see...
  • Page 32 Item Description Spare part number (13) WLAN module Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Atheros AR9485 802.11 b/g/n WiFi Adapter 675794-001 Atheros AR9462 802.11 a/b/g/n 2x2 BT4.0 Combo 676786-001 Atheros AR9565 802.11 b/g/n 1x1 WiFi + BT4.0 Combo Adapter 690019-001 Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001...

  • Page 33: Display Components

    Display components Item Description Spare part number Display hinge cover included in Display hinge kit spare part number 683463-001 Display bezel includes LCD rubbers For use with models with a webcam 683641-001 For use with models without a webcam 683642-001 Webcam module 683508-001 Microphone module (not illustrated)
  • Page 34 Item Description Spare part number Plastics Kit 683662-001 Optical drive protective insert Secure Digital card protective insert Chapter 3 Illustrated parts catalog...

  • Page 35: Cable Kit

    Cable Kit Item Description Spare part number Cable Kit: 683640-001 Battery connector cable Power connector cable Audio cable USB module with cable Cable Kit...

  • Page 36: Mass Storage Devices

    Power cord for use in Thailand 490371-201 Rubber Kit 683663-001 Screw Kit 683664-001 Mouse, optical, 2-button 390632-001 HP optical travel mouse 434594-001 HP essential top load case 679921-001 Professional slim, top load case 592923-001 Nylon case 612757-001 Chapter 3 Illustrated parts catalog...

  • Page 37: Sequential Part Number Listing

    Description Spare part number Notebook combination lock 591699-001 HP keyed cable lock 626729-001 Sequential part number listing CSR flag designations: A = Mandatory B = Optional C = Service technician recommended N = Non-user replaceable Spare part CSR flag Description...
  • Page 38 Ralink RT5390F 802.11b/g/n 1x1 PCIe HMC 675794-001 Atheros AR9585 802.11b/g/n WiFi Adapter 676786-001 Atheros AR 802.11 a/9462 a/b/g/n 2x2 BT4.0 combo 679921-001 HP essential top load case 683047-001 AMD processor A6-4400M (3.2-GHz/2.7-GHz, 1–MB L2 cache) 683048-001 AMD processor A8-4500M (2.8-GHz/1.9-GHz, 4–MB L2 cache) 683475-001...
  • Page 39 Spare part CSR flag Description number 683657-D61 Keyboard with TouchPad for use in India 683662-001 Plastics kit, includes ODD dummy, and SD dummy 683663-001 Rubber kit, includes 5 ea LCD rubbers and lower case rubbers 683664-001 Screw kit, includes 15 ea all screws 683665-001 Speaker 683666-001...

  • Page 40: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 41: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 42: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 43: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 44: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 45: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 95 screws and screw locks, in 15 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement.

  • Page 46: Battery

    Battery Description Spare part number 9-cell, 93 WHr, 2.8 Ah Li-ion battery 633809-001 6-cell, 47 WHr, 2.2 Ah Li-ion battery 633805-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 47: Bottom Door

    Bottom door Description Spare part number Bottom door 690979-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 48: Optical Drive

    Optical drive NOTE: All optical drive spare part kits include an optical drive bezel. Description Spare part number Blu-ray ROM DVD±RW SuperMulti DL Drive 691110-001 DVD±RW DL Drive 691111-001 Before removing the optical drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 49 Remove the optical drive (3) from the computer. If it is necessary to replace the optical drive bracket, position the optical drive with the rear toward you. Remove the two Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive.
  • Page 50 Remove the optical drive bracket (2). Reverse this procedure to install an optical drive. Chapter 4 Removal and replacement procedures...

  • Page 51: Hard Drive

    Hard drive NOTE: All hard drive spare part kits include a hard drive bracket and screws. Description Spare part number 750-GB, 7200 rpm hard drive (2.5 in) 633252-001 750-GB, 5400 rpm hard drive (2.5 in) 634250-001 640-GB, 5400 rpm hard drive (2.5 in) 669300-001 500-GB, 7200 rpm hard drive (2.5 in) 634925-001...
  • Page 52 Grasp the Mylar tab on the hard drive and slide the hard drive to the left (2) to disconnect it from the system board connector and remove the drive from the drive bay. If it is necessary to replace the hard drive bracket, open the mylar protective cover (1) and remove the two Phillips PM3.0×3.0 hard drive bracket screws (2) from each side of the hard drive (4 total screws).

  • Page 53: Memory Modules

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 54 Click the link for the computer model. Select the operating system, and then click Next. Under Step 2: Select a Download, click the BIOS link. Click the link for the most recent BIOS. Click the Download button, and then follow the on-screen instructions. Before removing the memory module, follow these steps: Shut down the computer.

  • Page 55: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. Description Spare part number Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Atheros AR9485 802.11 b/g//n WiFi Adapter 675794-001 Atheros AR9565 802.11 b/g/n 1x1 WiFi + BT4.0 Combo Adapter 690019-001 Atheros AR9462 802.11 a/b/g/n 2x2 BT 4.0 Combo 676786-001...
  • Page 56 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch (4) to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 57: Keyboard

    Keyboard NOTE: For a detailed list of available keyboards, see Sequential part number listing on page Description Spare part number Keyboard for use in models using Windows 7 683657-xxx Keyboard for use in models using Windows 8 702238-xxx Before removing the keyboard, follow these steps: Shut down the computer.
  • Page 58 Rotate the top of the keyboard up (2) to remove it from the unit and remove it (3) from the top cover.. Rotate the keyboard until it rests on the palm rest (1). Lift the keyboard connector latch (2), and then disconnect the keyboard cable from the system board (3).

  • Page 59: Metal Heat Shield

    Metal heat shield Before removing the metal heat shield, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 60: Fan

    Description Spare part number 683651-001 Before removing the fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 61: Top Cover

    Lift the fan at an angle to remove it from the computer (3). Reverse this procedure to install the fan. NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-in) clearance on the left side of the computer. The computer uses an electric fan for ventilation.
  • Page 62 Hard drive (see Hard drive on page Optical drive (see Optical drive on page Memory (see Memory modules on page WLAN module (see WLAN/Bluetooth combo card on page Keyboard (see Keyboard on page Metal heat shield (see Metal heat shield on page Fan (see Fan on page Remove the top cover:...
  • Page 63 Remove the following screws that secure the top cover to the computer: 3 Phillips PM2.0×3.0 screws (1) from the optical drive bay 2 Phillips PM2.5×2.5 broadhead screws (2) from the battery bay Remove the following cables from the system board: (1): Power/function board cable (2): Fingerprint reader cable Component replacement procedures...
  • Page 64 Remove 3 Torx T8M2.5x6 screws. Position the computer on its side with the display open. Chapter 4 Removal and replacement procedures...
  • Page 65 Insert a screwdriver through the holes in the battery bay and press to disengage the top cover from the computer. Pull up on the top of the top cover (1), pull upward on the left (2) and right sides (3), and then lift the top cover (4) enough to gain access to the audio board cable underneath.
  • Page 66 With the top cover at an angle (1), disconnect the audio board cable (2) from the system board, and then remove the top cover from the computer . Reverse this procedure to install the top cover. Chapter 4 Removal and replacement procedures...

  • Page 67: Audio Board

    Audio board Description Spare part number Audio board 683475-001 Before removing the audio board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 68 Rotate the board upward and remove it (3). Reverse this procedure to install the audio board. Chapter 4 Removal and replacement procedures...

  • Page 69: Fingerprint Reader

    Fingerprint reader Description Spare part number Fingerprint reader 683652-001 Before removing the fingerprint reader, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 70: Power Button/Function Button

    Lift the retainer (3) from the top cover and then remove the fingerprint reader (4). Reverse the procedure to install the fingerprint reader. Reverse this procedure to install the card reader. Power button/function button Description Spare part number Power button/function button board 683653-001 Before removing the power button board, follow these steps: Shut down the computer.

  • Page 71: Usb Module

    Memory (see Memory modules on page WLAN module (see WLAN/Bluetooth combo card on page Keyboard (see Keyboard on page Metal heat shield (see Metal heat shield on page Fan (see Fan on page Top cover (see Top cover on page Remove the power button and function button boards.
  • Page 72 Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. Remove the following components: Battery (see Battery on page 38). Bottom door (see Bottom door on page 39).

  • Page 73: Speaker

    Speaker Description Spare part number Speaker 683665-001 Before removing the speaker, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 74: System Board

    Lift the speaker (3) from the computer. Reverse this procedure to install the speaker. System board NOTE: All system board spare part kits include replacement thermal material. Description Spare part number System boards for use in models without Windows 8: Shared video memory with UMA graphics 683600-001 2-GB of discrete graphics memory...
  • Page 75 Before removing the system board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
  • Page 76 Disconnect the main power cable (1), display cable (2), and the audio cable (3) from the system board. Remove the two Phillips PM2.5×4.0 screws (1) that secure the system board then, lift the system board (2) to access the battery cable connector. Remove the battery cable.

  • Page 77: Heat Sink

    Lift the connector (3) out of the unit. Reverse this procedure to install the system board and the battery connector. Heat sink All heat sink spare part kits include replacement thermal material. Description Spare part number Heat sink for use in computers with UMA graphics 683784-001 Heat sink for use in computers with discrete graphics 683783-001...
  • Page 78 Keyboard (see Keyboard on page Metal heat shield (see Metal heat shield on page Fan (see Fan on page Top cover (see Top cover on page System board (see System board on page Remove the discrete heat sink: Position the system board face up with the front toward you. To remove the discrete heat sink, in the order indicated on the heat sink, loosen the six captive Phillips screws (1) that secure the heat sink to the system board.
  • Page 79 Lift the heat sink up (2), and then pull it out of the computer (3). Remove the UMA heat sink. NOTE: For discrete models, thoroughly clean thermal material from the surfaces of the system board components (1) and (3) and the heat sink (2) and (4) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material.

  • Page 80: Processor

    Reverse this procedure to install the heat sink. Processor NOTE: All processor spare part kits include replacement thermal material. Description Spare part number AMD A4–4300M (3.0-GHz/2.5-GHz, 1-MB L2 cache) 685990-001 AMD A6-4400M (3.2-GHz/2.7-GHz, 1-MB L2 cache) 683047-001 AMD A8-4500M (2.8-GHz/1.9-GHz, 4-MB L2 cache) 683048-001 Before removing the processor, follow these steps: Shut down the computer.
  • Page 81 Top cover (see Top cover on page System board (see System board on page Heat sink (see Heat sink on page Remove the processor: Position the system board face up with the front toward you. Use a flat-bladed screwdriver to turn the processor locking screw (1) one-half turn counterclockwise until you hear a click.

  • Page 82: Rtc Battery

    RTC battery Description Spare part number RTC battery 683601-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 83 Lift the battery from the system board (2). Reverse this procedure to install the RTC battery. Component replacement procedures...

  • Page 84: Power Cable

    Power cable The power cable is included in the Cable Kit, spare part number 683640-001. Before removing the power cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 85: Display Assembly

    Display assembly All display assemblies include WLAN antenna transceivers and cables. For a list of individual display spare parts, see Display components on page Description Spare part number 35.6-cm (14.0-inch), Anti-glare, without webcam 683785-001 35.6-cm (14.0-inch), Anti-glare, with webcam 683786-001 35.6-cm (14.0-inch), BrightView, without webcam 683787-001 35.6-cm (14.0-inch), BrightView, with webcam...
  • Page 86 Remove the display assembly: With the unit upside-down, remove the WLAN cables (1) from the raceway and the cable retainers (2). Position the computer upright with the front toward you. Open the computer as far as possible. Remove the WLAN wires from the cable run (1) and the cable clips (2). Remove the two Torx T8M2.5×6.0 screws (1) that secure the security bracket to the computer, and then lift the security bracket from the computer (2).
  • Page 87 Lift the display assembly straight up and remove it (5). CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's WLAN performance.
  • Page 88 If you need to remove the hinge covers from the display hinges, pull the hinges straight up and off the display to remove them. Display hinge covers are available in the Display hinge kit, spare part number 683643-001. To replace the display bezel, remove the two rubber screw covers (1) and the two Phillips PM2.5×4.0 screws (2) in the bottom corners of the display bezel.
  • Page 89 Remove the display bezel. The spare part number for the display bezel for webcam use is 683641-001. The spare part number for the display bezel without webcam is 683642-001. If it is necessary to replace the webcam module (shown in the following image) or microphone module from the display enclosure, disconnect the cable from the module (1), and then gently pull the module away from the double-sided tape on the display enclosure (2).
  • Page 90 Raise the enclosure (1) to access the cable connector. Disconnect the display panel cable from the back of the display panel by lifting the tape over the connector (2), and then disconnecting the cable from the panel (3). The display cable is available using spare part number 605766-001. Chapter 4 Removal and replacement procedures...
  • Page 91 If it is necessary to replace the display hinges, remove the three Phillips PM2.0×3.0 screws (1) that secure each display hinge to the display panel. Remove the display hinges (2). Display hinges are available using spare part number 683643-001. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures...

  • Page 92: Computer Setup (Bios) And Advanced System Diagnostics

    Computer Setup (BIOS) and Advanced System Diagnostics Windows 7 – Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 93: Restoring Factory Settings In Computer Setup

    The next sections describe different ways of updating the BIOS. Downloading SoftPaqs to update the BIOS Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. To install BIOS updates from the HP website, follow the steps below: Download the SoftPaq from the HP website.

  • Page 94: Bios Management Using System Diagnostics

    Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. BIOS management using system diagnostics Download the SoftPaq from the HP website. NOTE: Verify that the UEFI system diagnostics is installed on your computer (or USB flash drive).

  • Page 95: Downloading A Bios Update

    BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you are already in Windows) or by using Computer Setup. Start Computer Setup. Use a pointing device or the arrow keys to select File > System Information. To exit Computer Setup without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions.

  • Page 96: Bios Setup Menu

    NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. BIOS Setup Menu The tables in this section provide an overview of the BIOS Setup menu options. Main menu Select To do this ●...
  • Page 97 ● Memory test—This test analyzes the physical condition of the memory modules. If it reports an error, replace the memory modules immediately. ● Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact support to report the issue and purchase a replacement battery.

  • Page 98: Windows 8 - Computer Setup (Bios) And Advanced System Diagnostics

    Windows 8 – Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 99: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 100: Downloading A Bios Update

    Use the key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter.

  • Page 101: Using Advanced System Diagnostics

    ● Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. ●...

  • Page 102: Suse Linux - Computer Setup (Bios) And Advanced System Diagnostics

    SUSE Linux – Computer Setup (BIOS) and Advanced System Diagnostics Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 103: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 104: Downloading A Bios Update

    Use the key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter.

  • Page 105: Using Advanced System Diagnostics

    Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer.

  • Page 106: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Length 23.5 cm 9.3 in Width 33.9 cm 13.4 in Height (front to rear) 2.8 to 3.5 cm 1.1 to 1.4 in Weight (equipped with optical drive, 1 SODIMM, hard drive, 2.1 kg 4.6 lbs WLAN module, 6 cell battery) Input power Operating voltage...

  • Page 107: 35.6-Cm (14.0-In), Hd Display Specifications

    35.6-cm (14.0-in), HD display specifications Metric U.S. Active diagonal size 35.6-cm 14.0-in Resolution 1366x768 (HD) Active area 309.399x173.952 Surface treatment Anti-glare or BrightView Contrast ratio 300:1 (typical) – Anti-glare 500:1 – BrightView Response time 8 ms Brightness 200 nits (typical) Viewing angle Backlight Luminance uniformity @ 13 points...

  • Page 108: Blu-Ray Bd-R/Re Dvd±Rw Supermulti Dl Drive

    750-GB* 640-GB* 320-GB* Operating temperature 5°C to 55°C (41°F to 131°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Blu-ray BD-R/RE DVD±RW SuperMulti DL Drive Applicable disc Read:...

  • Page 109: Dvd-Rom Drive Specifications

    DVD-ROM Drive specifications Applicable disc DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18, CD-ROM (Mode 1 and 2), CD Digital Audio, CD-XA ready (Mode 2, Form 1 and Form 2), CD-I (Mode 2, Form 1 and Form 2), CD-R, CD-RW, Photo CD (single and multisession), CD-Bridge Center hole diameter 1.5 cm (0.59 in) Disc diameter...
  • Page 110 To access Device Manager in Windows 7: Select Start > Computer > System properties. In the left pane, click Device Manager. 102 Chapter 6 Specifications...

  • Page 111: Backup And Recovery

    Recovering information using recovery tools NOTE: For detailed instructions, perform a search for these topics in Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 112: Creating Recovery Media With Hp Recovery Disc Creator

    Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This recovery media allows you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted.

  • Page 113: Performing A System Recovery

    NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create a system repair disc (select models only).

  • Page 114: Using F11 Recovery Tools

    You must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc (both purchased separately) if the Windows partition and the HP Recovery partition are not listed. For additional information, see the Using a Windows 7 operating system DVD (purchased separately) section.

  • Page 115: Using A Windows 7 Operating System Dvd (Purchased Separately)

    Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

  • Page 116: Windows 8 - Backup And Recovery

    For detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. From the Start screen, type h, and then select Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use.

  • Page 117: Performing A System Recovery

    If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition and the Windows partition. From the Start screen, type e, and then click File Explorer.

  • Page 118: Using Windows 8 Operating System Media (Purchased Separately)

    To recover the original hard drive image using f11: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type C, and then select Computer. NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs using the Windows 8 operating system media and the Driver Recovery media (both purchased separately).

  • Page 119: Remove Everything And Reinstall Windows

    Under Remove everything and reinstall Windows, select Get started, and follow the on- screen instructions. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup, and select Apps.

  • Page 120: Suse Linux - Backup And Recovery

    Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups Create restore media immediately after you set up the computer.

  • Page 121: Performing A System Recovery

    Select Computer > More Applications. In the left pane, click Tools, and then click Create HP Factory Image Restore DVD in the right pane. Follow the on-screen instructions to create an image file to burn a recovery disc.

  • Page 122: Remove Everything And Reinstall Suse Linux

    Click OK. A question dialog will remind you that the data on the USB key will be destroyed. To continue, click OK. Otherwise, click Cancel and back up the contents of the Disk On Key on another computer. The backup process will display a status dialog box while the backup is in progress. NOTE: A file browser window with the Disk On Key Contents displayed will pop up when the key is mounted.
  • Page 123 The following options are available: ● Cancel/Reboot—Reboots the system. No recovery or restore activity is performed. ● Recover/Repair System—This option repairs a system that is not working properly and preserves user data. ● Restore Factory System—This option restores the system back to the original factory state. User data is not preserved.

  • Page 124: Power Cord Set Requirements

    Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 125 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 126: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. Display WARNING! The backlight contains mercury.
  • Page 127 Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 128 Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Position the display panel assembly upside-down. Remove all screws that secure the display panel frame to the display panel.
  • Page 129 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Position the display panel right-side up.
  • Page 130 Position the display panel upside-down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight frame from the display panel. Remove the backlight from the backlight frame. Disconnect the display panel cable (1) from the LCD panel.
  • Page 131 Release the tape (4) that secures the LCD panel to the display rear panel. Remove the LCD panel. Recycle the LCD panel and backlight. Display 123...

  • Page 132: Index

    Index Windows 7 updating 85 right side 14 AC adapter, spare part numbers Windows 8 determining top 7 version 91 computer reset 111, 114 AC adapter/battery light 15 Windows 8 downloading an Computer Setup advanced system diagnostics 88, update 92 SUSE Linux 94 93, 97 Windows 8 updating 91...
  • Page 133 display panel product description 2 lights product description 1 removal 43 AC adapter/battery light 15 removal 81 spare part numbers 24, 28, caps lock 8 display specifications 99 29, 43 hard drive 13 drives specifications 99 optical drive 14 optical 14 hard drive bracket, removal 45 power 8 preventing damage 33...
  • Page 134 ports webcam 2 SUSE Linux restoring factory external monitor 15 wireless 2 settings 95 HDMI 15 product name 1 Windows 7 navigating and product description 3 selecting 84 USB 14 Windows 7 restoring factory recovery power button, identifying 10 settings 85 Windows 8 110 Power button/function button Windows 8 navigating and...
  • Page 135 TouchPad zone wireless light 8 identifying 7 wireless, product description 2 transporting guidelines 35 WLAN antennas, identifying 16 WLAN/Bluetooth combo card removal 47 USB legacy support 84, 90, 94 spare part numbers 24, 47 USB module workstation guidelines 35 removal 63 spare part number 24 USB module cable illustrated 27...

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