Ford 2012 Focus Owner's Manual page 100

Entertainment Systems
Troubleshooting
Your SYNC system is easy to use. However, should questions arise,
please refer to the tables below as well as the Helpful Hints section that
follows.
Use the website at any time to check your phone's compatibility, register
your account and set preferences as well as access a customer
representative via an on-line chat (during certain hours). Visit
www.SyncMyRide.com or www.syncmaroute.ca for more information.
Issue
There seems to
be a lot of
background noise
during a phone
call.
During a call, I
can hear the
other person but
they can't hear
me.
SYNC is not able
to download my
phonebook.
100
2012 Focus (foc)
Owners Guide, 1st Printing
USA (fus)
Phone issues
Possible
Cause(s)
The audio control Review your phone's user guide
settings on your regarding audio adjustments.
phone may be
affecting the
performance of
SYNC.
Possible phone Try turning off the device,
malfunction. resetting or removing the
battery of the device and try
again.
• This is a phone • Go to the web site to review
dependent your phone's compatibility.
• Try turning off the device,
feature.
• Possible phone
resetting the device or removing
malfunction. the battery of the device, then
try again.
• Try "pushing" your phonebook
contacts to SYNC by using the
Add Contacts feature.
• Use the "SYNCmyphone"
feature available on the web
site.
I n f o r ma t i o n P r o v i d e d b y :
Possible Solution(s)