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26
B
EFORE ATTEMPTING TO TROUBLESHOOT
SYMPTOM
Main burner goes
Pilot flame is not large
out; pilot stays on.
enough or not engulfing the
thermopile
Thermopile shorting
Remote wall switch wire is
too long; too much resist-
ance in the system.
Faulty thermostat or switch.
Main burner goes
Refer to "MAIN BURNER GOES OUT; PILOT STAYS ON"
out; pilot goes out.
Vent is blocked
Vent is re-circulating
5" flexible vent has become
disconnected from fireplace.
Pilot goes out when
the gas knob is re-
leased.
The gas valve has
an interlock device
which will not allow
the pilot burner to
be lit until the ther-
mocouple
has
cooled. Allow ap-
proximately
60
seconds for the
thermocouple to
cool.
Pilot burning; no
gas
to
main
burner; gas knob
is on 'HI'; wall
switch / thermostat
is on.
Main burner orifice is plugged.
Pilot will not light.
Out of propane gas
Spark gap is incorrect
No gas at the pilot burner
W415-0484 / C / 10.15.07
TROUBLE SHOOTING GUIDE
,
PURGE YOUR UNIT AND INITIALLY LIGHT THE PILOT AND THE MAIN BURNER WITH THE GLASS DOOR OPENED.
PROBLEM
System is not correctly
purged.
Out of propane gas.
Pilot flame is not large
enough
Pilot flame is not engulfing
the thermocouple.
Thermocouple shorting /
faulty.
Faulty valve.
Themostat or switch is de-
fective.
Wall switch wiring is defec-
tive.
Faulty valve.
No spark at pilot burner
TEST SOLUTION
- turn up pilot flame.
- replace pilot assembly.
- clean thermopile connection to the valve. Reconnect.
- replace thermopile / valve.
- shorten wire to correct length or wire gauge.
- replace.
- check for vent blockage.
- check joint seals and installation.
- re-attach to fireplace.
- purge the gas line with the glass door removed.
- fill the tank.
- turn up the pilot flame.
- gently twist the pilot head to improve the flame pattern around the
thermocouple.
- loosen and tighten thermocouple.
- clean thermocouple and valve connection.
- replace thermocouple.
- replace valve.
- replace.
- connect a jumper wire across the wall switch terminals; if main
burner lights, replace switch / thermostat.
- disconnect the switch wires & connect a jumper wire across termi-
nals 1 & 3; if the main burner lights, check the wires for defects and
/ or replace wires.
- remove stoppage in orifice.
- replace.
- check if pilot can be lit by a match
- check that the wire is connected to the push button ignitor.
- check if the push button ignitor needs tightening.
- replace the wire if the wire insulation is broken or frayed.
- replace the electrode if the ceramic insulator is cracked or broken.
- replace the push button ignitor.
- fill the tank.
- spark gap should be 0.150" to 0.175" (5/32" to 11/64" approx.) from
the electrode tip and the pilot burner. To ensure proper electrode
location, tighten securing nut (finger tight plus 1/4 turn).
- check that the manual valve is turned on.
- check the pilot orifice for blockage.
- replace the valve.
- call the gas distributor.
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