Preparing To Call Technical Support - HP HWP018107 User Manual

Preparing to call technical support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical
support. Have the following information available when you call:
●
Monitor model number
● Monitor serial number
● Purchase date on invoice
●
Conditions under which the problem occurred
● Error messages received
● Hardware configuration
● Name and version of the hardware and software you are using
30 Appendix B Support and troubleshooting