Intel SE7501HG2 Troubleshooting Manual page 11

Intel® Server Board SE7501HG2
Troubleshooting Checklists
General tips
For any issue, ensure you are using the latest firmware and files:
• Update the firmware files to the latest version. The files to download and install depend
on the type of chassis being used, but should include BIOS, BMC, FRUSDR, HSC. Clear
the CMOS upon completion of any updates. The update files can be downloaded from
the SE7501HG2 support web
• Download and apply the latest drives used in your installation. These drivers may
include video, network adapter, SCSI, and chipset.
My system appears to power on, but there is no video. What might be wrong?
Check the following:
•
Make sure the monitor is turned on and the video cable is plugged in completely. If you
are using a switch box to share a monitor between multiple servers, ensure you have it
switched to the proper server. See if your results vary by removing the switchbox.
• Video on the Intel Server Board SE7501HG2 can be disabled through BIOS setup or by
an add-in video card. If you are using an add-in video card, make sure your monitor is
plugged into the add-in card. If you suspect that your video controller may be disabled in
BIOS setup, attach to the system via server management, either through the serial port
or the LAN connector and redirect the BIOS setup screen to your remote console to
check and change the setting. For instructions on how to do this, refer to the Intel
Server Management User's Guide included on the Resource CD that came with your
board or visit the Intel Support website to obtain a copy of the document.
• This product allows for use of two processors. If only one processor is used, it must be
located in the "CPU1" socket. Processor termination is automatic so a terminator is not
required in the empty socket. The system will not boot if only one processor is used and
it is installed in the "CPU2" socket.
•
Remove and reseat memory modules and processors. See if your results vary if you use
memory and processors from a known working system.
• Remove all add-in cards and try booting the server without only the on-board
components installed. If the system boots successfully, add the cards in one at a time,
rebooting each time you add a card, to narrow down the problem to a specific card.
•
If you are using a non-Intel chassis, ensure that stand-offs are only located below the
grounded mounting holes. Stand-offs in other locations may contact the back of the
board and short out some features, causing it to operate improperly or unreliably. Refer
to the Intel Server Board SE7501HG2 Product Guide and / or your reference chassis
documentation for correct standoff placements.
If you are unable to obtain a video image, fill out the customer support issue report form
included at the end of this document and then call your customer support representative.
site.
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